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Volunteer
Department Service Description
| Area |
Patient
& Family Learning Center
|
| Job
Title |
Learning
Center Volunteer
|
| Immediate
Supervisors: |
Taryn Pittman
|
| Objective: |
To work
with people to assist them in finding information
about health, illness and treatment through the
use of the Center's media (books, videos, pamphlets
and internet).
To perform library clerical tasks (supplies, inventory,
mailings, copying, material processing).
|
| Qualifications: |
- A clear understanding
of patient confidentiality.
- Enjoys working
and interacting with people.
- Effective communication
skills.
- Able to perform,
or learn to perform basic clerical tasks.
- Works independently
but takes direction well.
- Interested in education
and people of diverse cultures.
- Committed to scheduled
hours.
- Ability to use,
or learn to use computers.
|
| Days
& Times Needed: |
|
Monday through Friday
9:30 AM - 12:30 PM
12:30 PM - 3:30 PM
3:30 PM - 6:30 PM
Saturday
11:00 AM - 3:00 PM
|
| Duties
/ Responsibilities: |
- Welcome Visitors
- Welcome and facilitate
entry of patients and visitors to the Learning
Center.
- Reference Desk
- Assist with search
of printed media as needed.
- Assist with computer
Internet searches and CD ROM programs.
- Assist with use
of audiovisual materials.
- Process written
requests for information retrieval.
- Log information
requests, reference questions and maintain
reference notebook.
- Keep track of
number of people entering Center
- Clerical
- Update and maintain:
rolodex, vertical file (clipping file collection),
product catalogs, book jacket displays, bulletin
boards, reference binders, pamphlet racks.
- Process onsite
information requests, phone requests, and
mailing of material.
- Answer telephone,
operate fax, printer, and copying machine.
- Maintain desk
supplies.
- Maintain pamphlet
storage spaces.
- Assist with shelf
counting/inventory tracking.
- Library Office
- Assist with online
journal check-in.
- Assist with computer
tracking of lost or late journals.
- Assist with processing
of library materials.
- Safety/Security
- Maintain Learning
Center as neat, clean, orderly environment.
- Remain on Learning
Center premises until relieved or excused.
- Assist with use
of audiovisual materials.
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| Limitations: |
- Volunteers may
not give out medical advice, interpret medical
materials, or recommend physicians to PFLC patrons.
- Volunteers should
respect patient confidentiality.
- Volunteers should
not discuss a patient's condition.
- Volunteers must
wear their volunteer jackets and badges at all
times.
|
| Training
/ Orientations: |
- Fire Safety.
- Standard Precautions.
- Patient Confidentiality.
- Orientation to
Center and Library Offices, Treadwell Library,
Cancer Resource Room.
- Operation of computer,
audiovisual equipment.
- Operation of telephone,
fax machine, copier.
- Conducting a search
for information.
- Customer Service
and Cultural Sensitivity.
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