| Area |
White
Information Desk
|
| Job
Title |
Volunteer
Ambassador
|
| Immediate
Supervisor: |
- Information Ambassador
and Volunteer Department staff.
|
| Objective: |
To provide
a warm and welcoming atmosphere for patients and
visitors of the MGH. To direct people through the
hospital and respond to reasonable needs of patients,
visitors, and family members..
|
| Qualifications: |
- Strong interpersonal
skills.
- Customer service
focus.
- Ability to give
clear and concise directions and information.
- Patience.
- Ability to spend
long amounts of time on your feet.
- Ability to comfortably
be able to push a patient or visitor in a wheelchair.
- Familiarity with
MGH a plus.
|
| Days
& Times Needed: |
|
Monday throuigh Friday
5:30 PM-8:30 PM
Saturday and Sunday 9:30
AM-12:30 PM
Saturday and Sunday 12:30 PM-3:30
PM
|
| Duties
/ Responsibilities: |
- Give accurate information
and directions to patients, visitors and family
members, using direction sheets.
- Provide written
directions and maps when necessary.
- Be prepared to
greet people as they approach the main desk.
- Defer requests
that require using patient information systems
to Information Desk Ambassadors.
- Transport patients
and visitors in wheelchairs as necessary.
|
| Limitations: |
- Respect patient
confidentiality.
- Do not discuss
patient's illness or appearance.
- Do not use the
computers at the front desk if you do not have
a Partners Log On and Password.
- Computers require
user IDs and passwords.
- If a computer is
signed on, it is to be used strictly by that
staff member.
|
| Training
/ Orientations: |
- Fire Safety
- Standard Precautions
- Patient Confidentiality
|
|
|
