| Area |
Blake
7-Medical Intensive Care Unit (MICU)
|
| Job
Title |
Family
Waiting Area Liaison
|
| Immediate
Supervisor: |
Staff nurses on duty
Efrat Miodovnik, Operations Coordinator
|
| Objective: |
Act as
a liaison to nursing staff and peer support person
for visitors and families. The volunteer will work
with the staff nurses as a communication link providing
non-clinical information, comfort, and support to
visitors families.
|
| Qualifications: |
- Willingness to
make a three month commitment.
- Possess strong
people and communication skills.
- Be mature and reliable.
- Demonstrate positive
caring attitude and pleasant manner when interacting
with visitors and families.
- Work with families
in stressful situations in a non-judgmental
and empathetic manner in a complex patient care
setting.
- Complete both the general hospital
and unit orientations.
|
| Days
& Times Needed: |
Monday
- Friday:
1:00 PM - 4:00 PM
6:00 PM - 8:30 PM
Saturday & Sunday:
12:00 PM - 3:00 PM
3:00 PM - 6:00 PM
6:00 PM- 8:30 PM
|
| Duties
/ Responsibilities: |
- Provide welcoming atmosphere to patients'
visitors (family members and friends) in the waiting area.
- Provide non-clinical information, comfort
and support for patient's visitors.
- Act as a liaison
between the nurses and visitors, communicating needs of patients' visitors.
- Keep nurses
informed of any family concerns.
- Share information
on hospital, support services ( i.e. Social
Worker, Chaplain, Patient & Family Learning Center, food,
lodging, parking etc.).
- Provide directions & escort assistance as
needed.
- Comply with the
hospital guidelines and restrictions regarding
confidentiality.
- Communicate with nurses and operation associates
for assistance and direction.
- Assemble & prepare admissions packets for new
patients as needed.
|
| Limitations: |
- Respect patients'
right to confidentiality
- Do not read a patient's
chart or discuss a patient's condition
- Do not give medical
advice to patients, visitors or families.
- Volunteers must
wear their volunteer jackets and badges at all
times.
|
| Training
/ Orientations: |
- Fire Safety
- Standard Precautions
- Patient Confidentiality
- Department orientation provided by Efrat.
- Training provided by experienced volunteers.
|
|
|
