| Area |
MGH Ground
Floor
|
| Job
Title |
Wayfinder
|
| Immediate
Supervisors: |
Volunteer
Department Staff
|
| Objective: |
To provide
a warm and welcoming atmosphere for patients and
visitors of the MGH.
To direct people through the hospital and respond
to reasonable needs of patients, visitors, and family
members.
|
| Qualifications: |
- Strong interpersonal
skills.
- Customer service
focus.
- Ability to give
clear and concise directions and information.
- Ability to comfortably
push a patient or visitor in a wheelchair.
- Ability to spend
long amounts of time on your feet.
- Familiarity with
MGH a plus.
|
| Days
& Times Needed: |
|
Monday through Friday
9:30 AM - 12:30 PM
12:30 PM - 3:30 PM
3:30 PM - 6:30 PM
|
| Duties
/ Responsibilities: |
- Give accurate information
and directions to patients, visitors and family
members, using direction sheets.
- Provide written
directions and maps when necessary.
- Defer requests
that require using patient information systems
to Information Desk Ambassadors.
- Transport patients
and visitors in wheelchairs as necessary.
|
| Limitations: |
- Respect patient
confidentiality.
- Volunteers must
respect patient rights and confidentiality.
- Volunteers must
wear their volunteer jacket and badge at all
times.
|
| Training
/ Orientations: |
- Fire Safety
- Standard Precautions
- Patient Confidentiality.
- Wheelchair training
|
|
|
