Patient Services and Family Information for Vascular Surgery Patients:
Waiting Rooms for Families:
There are unstaffed waiting areas located on each inpatient unit floor. For families and friends of patients who have vascular surgery, there is a quiet waiting are located on the first floor of the Gray Building, called the Gray Family Waiting Are. This area has small consultation rooms where family members may speak privately with the patient’s vascular surgeon. Volunteers staff the reception desk from 9 am until 8 pm, Monday through Friday. Complimentary beverages are available.
The Backup Day Care Center was established to help families who need temporary child care. The Center’s staff will take care of your child for a minimum amount of two hours, providing space is available. Located on the first floor of the Warren Building, the Backup Day Care Center is open Monday through Friday from 6:30 am to 6 pm. Please call (617) 724-7100 to pre-register your child.
All patient rooms have a television. Basic service (Channel 2, a public broadcasting channel; Channel 4, CBS; Channel 9, a Spanish language channel; Channel 10, PAX TV; and Channel 29, the patient education channel) is offered to patients free of charge. A selection of cable stations is available for a daily fee of $5 (payable by cash or check). To order the additional channels, call (617) 726-8888 and leave your name, room number and the name of your building. Television representatives visit the patient care units every afternoon and evening.
Every hospital bed has a phone with a direct telephone number. There is no charge for local calls. Long distance calls should be billed to your home, business, a telephone card or placed collect. Cell phone use is restricted in certain areas of the hospital. Please read and follow signs for cell phone use. Public telephones are available throughout the patient care areas and are also in the lobbies of the Cox, White and Gray buildings and the Wang Ambulatory Care Center.
To call a hospital extension from another hospital extension, dial only the last 5 digits of the number.
The MGH General Store – Flowers and Gifts:
The MGH General Store, located on the first floor of the Ellison Building, has many novelty and “must have” items. Services include dry cleaning and photo development. The MGH General Store also carries a wide selection of flowers and floral arrangements that may, upon request be delivered to hospital rooms. The store is open Monday through Friday from 8:30 am to 7:30 pm and from 10 am to 6 pm on weekends. For more information, please call (617) 726-4500 or visit their website.
To send mail to a patient, please use the following address format:
Inpatient Unit/Building Name
Massachusetts General Hospital
55 Fruit Street
Boston, MA 02114
Parking and Transportation:
The Fruit Street and Parkman Street garages are located outside of the main entrance to MGH. The maximum daily charge for patients and visitors is $6, with tickets validated on the first floors of both parking garages. Valet parking is available during daytime hours and is located at the entrance to the Wang Ambulatory Care Center. This cost is $8 per day.
There are metered parking spaces managed by the City of Boston that are available at the cost of $0.25 per 15 minute interval. The meters are in service from 8 am to 8 pm, Monday through Saturday. You may park for free on Sundays, most holidays and during hours when the meters are not in service.
Our Commuter Service department – (617) 726-8886 – provides a customized profile of available transportation options to MGH by bus, train, boat, and car routes and offers information about parking. There are several shuttles that run between MGH and convenient parking and subway stops. Shuttle schedules can be picked up at the White information desk or in the Blum Patient and Family Learning Center. Taxis are available at the main entrance to the hospital.
There are many hotels near the hospital where family members and friends may stay during their loved one’s hospitalization. Some of these hotels offer reduced rates. For information about local accommodations, you may call or Social Services department at (617) 726-2640 or visit their web site at mghsocialwork.org.
Patients and family and friends are encouraged to share meals whenever possible. A guest tray may be ordered from a nutritional assistant on the inpatient unit before 11 am for lunch and before 3 pm for dinner or for breakfast the next day. Breakfast costs $4. Lunch and dinner each cost $6. There are also several dining options outside the patient room:
The Eat Street Café is located in the basement of the White Building. It is open from 6:30 am to 8 pm on weekdays, and from 7 am to 7 pm on weekends and holidays. Food offerings include a variety of entrees, salads, sandwiches, pizza, grill items, desserts and ice cream.
Coffee Central is located in the Main Corridor and is open weekdays from 6:30 am to midnight. Coffee Central offers coffee, tea, hot chocolate, non-alcoholic frozen drinks and baked goods.
Blossom Street Café is located on the first floor of the Blake Building near the Cox Building. Open weekdays from 7:30 am to 3 pm, Blossom Street Café offers foods that focus on the needs of patients with cancer. Choices include nutrient-fortified soups, sandwiches, beverages and desserts.
Tea Leaves and Coffee Beans Cafeteria is located on the lobby level of the Wang Ambulatory Care Center. Open weekdays from 7 am to 3 pm, Tea Leaves offers breakfast, light lunches, soups, desserts and beverages.
Vending machines that offer hot and cold beverages, snacks, sandwiches, soups and breakfast items are located in the first floor lobby of the Gray Building.
Lost and Found:
Lost and Found is located in the Police and Security Office in the basement of the Clinics Building. Please visit or call (617) 726-2121 to locate any missing item(s).
Notary public services are available through the Office of Patient Advocacy. To arrange this complimentary service, please call (617) 726-3370 or visit the office located in Room 018 of the Wang Ambulatory Care Center.
Your Vascular Surgery Follow-Up Visit:
Your physician typically likes to see you back in the office 1-2 weeks after surgery to remove any stitches and check on your progress. The physician's office staff will help you arrange a suitable follow-up appointment.
Programs and Centers:
The Vascular and Endovascular Surgery Division works closely with multidisciplinary teams to bring our patients an unparalleled level of sophistication in managing the spectrum of vascular disease. Mass General multidisciplinary initiatives include the MGH Vascular Center with a new site at Mass General West on Rt. 128 (projected to open Fall, 2004), and the Thoracic Aortic Center.
Vascular Surgery Referrals and Consultation:
Our physicians are available quickly for appointments and consultation. Either patients or physicians may make referrals to or inquiries about the Division of Vascular and Endovascular Surgery by telephoning our physicians directly. Please refer to their contact information found in the our vascular doctors section.
Collaborative relationships with a number of community hospitals, and the launch of the Mass General Vascular Center at Mass General West on Route 128, provide the opportunity for certain patients to be evaluated by MGH Vascular/Endovascular surgeons at suburban settings. Such relationships are in place at the Anna Jacques Hospital in Newburyport, Mass., the Addison-Gilbert Hospital in Amesbury, Mass., and the Newton-Wellesley Hospital in Newton, Mass. At Mass General West, state-of-the-art axial imaging and non-invasive vascular testing will be available on site.
Requests for information may be made by calling (617) 726-8701.
At Mass General Hospital, we place critical importance on communication and the flow of appropriate patient-related information between referring physicians and the Mass General team.
In order to avoid duplicate tests, our physicians review all relevant referral information, procedures and tests before ordering additional studies. We maintain excellent contact with referring physicians, consulting with them whenever appropriate and provide timely updates about the progress of their patients by telephone, fax, mail, or email.
It is our goal to return the patient to the care of the referring physician as quickly as possible, with complete post-discharge education given to the patient and their family and clinical information provided promptly to the referring physician.
In the spectrum of vascular disease, longitudinal follow-up by our surgeons is often desirable and constitutes a tradition of the Division of Vascular and Endovascular Surgery.
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