The Crime Prevention Guide highlights the many services and expertise
the Police and Security Department provides to the MGH Community:
patients, visitors, employees and Professional staff. As you read
this you will find the services we provide, ways to access and utilize
these services and personal security techniques designed to offer
strategies to keep you safe inside and outside MGH.
We hope you will have an increased
understanding of the Police and Security Department’s role as
well as our commitment to increase your level of confidence in the
areas of personal safety and crime prevention through our education
and training programs.
24 HOUR EMERGENCY
Main Campus 617-726-2121
Charlestown Navy Yard (CNY) 617-726-5400
Office Supervisor 617-724-7833
Clerical Support 617-724-3030
Assistant Director 617-724-3032
Senior Advisor/CORI Administrator 617-726-2125
Finance, Leased Parking, Valet, 617-726-7512
Parking & Outside Services Manager 617-724-3786
Security Systems Manager 617-724-5531
Special Investigations Unit Manager 617-726-1474
Risk Assessment & Quality Improvement Manager 617-724-5938
Senior Project Manger 617-724-3037
Project Manager 617-724-2038
Photo Identification Badge 617-724-3916
Low Voltage Technician 617-726-8943
Satellite Operations Manager 617-724-9649
Ambassadorial Service 617-724-3786
Crime Prevention 617-724-3032
Photography Manager 617-726-2237
Training Manager 617-724-7694
Lost and Found 617-726-2121
Security Escorts 617-726-2121
Photo ID/Access Control Card 617-724-3916
Notary Public 617-726-2125
Many of these security services are provided by each health center.
For more information call:
Charlestown HealthCare Center Security 617-724-8151
Chelsea HealthCare Center Security 617-887-4300
Revere HealthCare Center Security 781-485-6464
Mass General/North Shore Center for Outpatient Care 978-882-6444
Photo Identification Badge/Access Control
Click here fill out the Request for Access to MGH Main Campus or CNY/Satellite Facilities Form online.
This is an intranet site and can be accessed by MGH users only.
POLICE AND SECURITY MAIN CAMPUS POLICE
LOCATION: WANG, Room 232
HOURS OF OPERATION
M – Th. 7:30 AM – 4:00 PM / F 10:30AM – 4:00PM
POLICE AND SECURITY CNY & SATELLITES
LOCATION: Bldg. 149 West Lobby
HOURS OF OPERATION: 8:00 AM – 4:00 PM
MAILBOX: MGH Photo ID Main Campus (Main Campus) or MGH Photo ID Satellites (Satellites)
*Access Control questions should be directed to the appropriate outlook address listed above or by calling extension 4-3916 for Main Campus or for Satellite #4-3031
• The Photo ID and the Request for Electronic Access are two distinct processes.
• The time frame for obtaining an I.D. Badge is approximately six minutes.
• Groups of four or more people need to be scheduled through our office.
PERMANENT NEW HIRE EMPLOYEES
• New employee information is electronically passed from the Human Resource database to the Photo ID database thus requiring a new employee to simply present another form of photo identification to obtain an MGH Photo ID (New employee, includes physicians, residents, fellows and Bulfinch temporary employees)
•Physicians must register at the Physician Registry before coming to the Photo ID office and they will process the proper paperwork for any physician. They can be contacted at 6-2119.
• Grant funded employees and all other non-employees should be processed through the Human Resource non-employee process. Upon fulfilling these requirements information will be passed to the Photo ID database in the same manner as employees.
• New Hire Coordinator for MGH – 6-5141
• New Hire Coordinator for Partners – 6-9158
• The new hire's manager is responsible for completing the “Access Request Form”, available on the Police, Security and Outside Services web site, www2.massgeneral.org/police if electronic access is needed. Please read the Request for Electronic Access Process below for additional details.
• Medical Students may be processed as non-employees or may present a letter or memo on department stationary.
• The letter should also include the date the student’s term is expected to terminate if applicable.
• The document should be signed by a department head or managing coordinator.
• The coordinator should send a list of names and card access requirements five business days in advance.
IHP STUDENTS (CNY)
• These are students that attend the Institute of Health Professions, which is a college run by MGH
• Student should present a driver’s license and class schedule
• The Manager of Operation for IHP is the contact. (phone number – 4-0463)
• Anyone employed outside MGH/Partners HealthCare System
• Need to have contractor application signed by appropriate person
• Must have a picture I.D. with them
NON-PHOTO TEMPORARY I.D. BADGES
• Issued on request with department approval
• All Volunteers need a signed application from the Volunteer office
REQUEST FOR ELECTRONIC ACCESS PROCESS
Click here fill out the Request for Access to MGH Main Campus or CNY/Satellite Facilities Form online.
This is an intranet site and can be accessed by MGH users only.
• The manager of the employee and or new hire, is responsible for completing the “Access Request Form”,
available on the Police, Security and Outside Services web site, www2.massgeneral.org/police if electronic access is needed.
• Once the Request for Access from is submitted the Systems section of Police, Security and Outside Services will process the form. It may take up to two business days to process your request. You will receive an email from the Systems group informing you that your request has been completed
and the badge is now activated.
• If you have a new hire and you want their access badge to be active upon completion of their new on their New Employee Orientation class which ends Tuesday’s at 1:00 p.m. you must submit the form by 5:00 p.m. of the Thursday before their class
NOTES REGARDING YOUR I.D. BADGE
• I.D. Badges must be worn at all times for the following reasons:
• Good Customer Service (patients and visitors appreciate it)
• Hospital Policy
• JCAHO requirement
• State Law (for employees with direct patient contact)
• Important for Security Risks
• The I.D. badge contains an antenna, which will cease working if punctured or damaged. Cards are
$15.00 to replace if lost or damaged.
• Upon termination, I.D. badge must be returned to Police and Security
• Required for authorized entrance to any and all MGH Buildings and properties
TYPES OF BADGES
The following is description of individual badges that can be obtained:
• MGH White Badge (no patient contact)
• MGH White Badge with Blue block outlining picture (patient contact)
• MGH Blue Badge – Bulfinch employee
• MGH Blue Badge with Black block outlining picture (Bulfinch employee patient contact)
• MGH Pink Badge (OB Nursing)
• MGH Green Badge - Contractor Badge (non employee)
• MGH Gray Badge – Volunteer
• PHS White Badge (no patient contact) with their logo
• PHS White Badge with blue block outlining picture (patient contact) with their logo
The Police and Security Department provides protective
services 24 hours a day/7 days a week.
For emergencies call:
· Main Campus 617-726-2121
· Charlestown Navy Yard 617-726-5400
DOCTOR JOHNSON CODE
The Doctor Johnson Code is a distress
code used to request immediate assistance from the Police and Security
Department without others knowing who is being called.
• From MGH, Call 6-2121
• From Charlestown Navy Yard, Call 6-5400
• State, “I need to have Dr. Johnson respond to”
and give your exact location and name.
Security dispatcher will verify that this
is not a page and will ask some basic questions that will require
a “yes” or “no” answer. Security staff will
be immediately dispatched to the site.
If possible, stay on the line until help
Crime Prevention Services
Police and Security Department offers a number of services as part
of its comprehensive Crime Prevention Program. We encourage all
employees to utilize these services to help make the MGH community
safe and secure.
SECURITY AND SAFETY PRESENTATIONS
Educational presentations with various security/safety
related themes are offered to the public. Police and Security staff
members present security lectures highlighting issues such as “How
to Make Your Workplace a Safe Place,” “Management of Aggressive
Behavior (MOAB),” “How to Handle Potentially Violent Situations,”
“Handling Suspicious Packages or Letters,” “Workplace
Violence,” “Domestic Violence” and “Security
Services at MGH.” Invite a security representative to your next
meeting by calling x4-7694 to discuss security services, workplace
violence, domestic violence, and crime prevention methods to heighten
ALL POINTS BULLETIN (APB)
This newsletter is a department publication distributed
throughout the hospital community once a month. The purpose of this
newsletter is to educate and communicate security related topics specific
to both MGH and the communities general interest. Comments regarding
articles and recommendations for future articles are encouraged.
OUTREACH TRAINING AND EDUCATION
There are three modes of outreach training available
through the Police and Security Department that we continually offer
to foster a safe and secure environment for the MGH community. They
include in-person, videotape, and self study curriculum with test
regarding the following topics:
|Annual Employee Education
|Annual POPPS Fair
|Employees Role in Security
|Automatic External Defibrillator
|Crime Prevention Services
|Bomb Threat Procedures
|Security for Senior Citizens
||Sexual Harassment Basic
|Security Focus Groups
|New Employee Education
|Giving “Bad” News-Manager Series
|Critical Incident Stress Debriefings
We encourage you to take advantage of
the above educational programs. To request training; please call the
Police and Security Department Training, Compliance and Special Projects Manager at 4-7694.
Community Policing Program provides Police and
Security an opportunity to work directly with locations identified
as possible high-risk areas. A Community Policing Officer acts as
a liaison between the assigned area, the Police and Security Department
and law enforcement agencies. Through continuous communications, proactive
measures and frequent visibility, the goal of Community Policing is
to reduce risk of an incident occurring while heightening the awareness
in Police and Security measures and services. Ultimately, this will
enable the MGH community to have a stronger ability to provide the
highest quality health care without distraction from their normal
health care provider responsibilities.
SECURITY CONSULTATION (SECURITY SURVEY/RISK
The security assessment or survey is a formal
inspection of an office or work area that identifies potential risks
for vulnerabilities, identifies strengths and weaknesses, and recommends
steps that can be taken to improve security. Vulnerable or high-risk
areas may include areas that handle cash, narcotics, research, or
patients with specific needs such as infants. Consultations are provided
to assess and recommend changes to security needs pertaining to locks,
keys, alarms and access control systems.
A.L.E.R.T. (Awareness Lets Everyone Reduce Theft) Program is
designed to reduce the amount of crime by identifying vulnerabilities
such as unsecured offices and unsecured or unattended property. A.L.E.R.T.
stickers are placed on all items or doors found unattended or unsecured
during patrols as a reminder to lock up and secure items of value.
The Operation Identification Program targets marketable items (those
that are most likely to be stolen) and places a tamper proof identification
label on these items for deterrent and retrieval purposes. Information
about the item is then placed on a statewide database for future reference.
If the item is ever stolen and recovered, the item can be retrieved
via its identification label. Items labeled include computers, printers,
facsimile machines, radios, cameras, television sets, videocassette
recorders, etc. If you are interested in participating in this program,
contact Police and Security at x6-2121.
The openness of the MGH community increases the
opportunity for high value equipment such as, but not limited to,
computers, printers, televisions, and videocassette recorders to be
illegally removed. To assist with minimizing the risk, the Police
and Security Department provides locking devices to secure the equipment.
If you are interested in receiving a locking device, contact Police
and Security at x6-2121.
CRIMINAL OFFENDER RECORD INFORMATION (CORI)
Background screening is an in-depth program developed in 1997 to screen new hire applicants who may pose an unacceptable risk to the hospital’s vulnerable population. Background screening includes employees who transfer within the Partner’s network and place the institution in compliance with all laws and regulating agencies.
Background screening has been very beneficial identifying potentially high risk hires for very sensitive positions and helping to instill a higher level of confidence for visitors and patients. It is the goal of Police and Security to balance the background screening process to protect individual rights while protecting patients, visitors and employees at Massachusetts General Hospital.
Special Investigations Unit (SIU) Services
The concern regarding the increase in domestic
violence has initiated an aggressive assistance program for victims
in the MGH community. Special Investigations Unit provides the following
victims assistance services:
will transport and appear in any Massachusetts court with anyone requesting
help in understanding the court process. This assistance prevents
excess absences from the workplace due to numerous court appearances
and expedites the filing of Abuse Prevention Orders (209A) or criminal
• Threat assessments are performed
and based upon the results, a personalized security plan is developed.
• Assisting victims in filing an
Abuse Prevention Order (209A) or criminal charges with their local
• Assisting victims in participating
in the “Call to Protect” program, which provides victims
with a donated cell phone allowing them to have a tool to summon assistance
in an emergency.
• Security surveys are performed
to improve security in the workplace or at home.
Workplace violence can be defined as “any
behavior which creates a work environment that a reasonable person
would find intimidating, threatening, violent, or abusive, regardless
of whether the behavior may affect a person’s psychological
or physical well being.” An important step in preventing workplace
violence is to recognize the symptoms and to take the necessary action
by contacting one of the following:
• Your supervisor
• Employee Assistance Program at ext.
• Police and Security Department at
Some common symptoms of potentially violent
behavior may include a cluster of the following:
• Increased use of alcohol and/or
• Unexplained increase in absenteeism
• Decrease in attention to appearance
• Outburst of anger or rage without
• Frequent, vague physical complaints
• Noticeably unstable emotional
• Behavior which reflects paranoia
• Talking about previous violent
• Increased mood swings
• Inappropriate comments about other
employees or situations
• Resistance and overreaction to
changes in policies and procedures
• Increased unsolicited comments
about firearms, weapons, violent crimes, and empathy with individuals
• Physical injuries
The Special Investigations Unit offers the following consulting services
and actions for preventing and reacting to incidents of workplace
• Complete Risk and Threat Assessment
• Awareness and Prevention Training
• Background Investigations
• Security Patrols
• Covert Investigations
• Utilization of Forensic Techniques
• Liaison with Local, State and
Federal Law Enforcement Agencies
• Interviews of Possible Violent
• Information and Referral to EAP,
HAVEN, Human Resources, Legal, and Social Services
• Arrests for Violations of Law
and Restraining Orders
• Comprehensive Follow Up Investigation
• Customized Home and Workplace
• School and Daycare Safety Plans
• Physical Security Improvements
• Travel Advisory Information
• Court Assistance
The Police and Security Department Special
Investigations Unit (SIU) should be contacted to conduct investigations
of domestic violence, workplace violence or crime issues. You can
contact SIU at one of the following numbers:
• Investigations Manager 726-1474
• Investigator 724-0595
• Investigator 724-3838
SUSPICIOUS PACKAGES OR SUBSTANCES
Suspicious packages or substances have become an increasing concern
based on recent domestic and international events. If you receive
a suspicious package or substance, immediately contact Police and
Security at x6-2121 or at CNY x6-5400. The following is provided for
Suspicious Mail Characteristics
• Mail that has
protruding wires, strange odors or stains
that appears to contain any kind of “powder-like” substance
with no return address
shaped mail or mail of an unusual size
for someone who is no longer here
marked “Personal” or “Confidential”
addressed to a “title” not a name
that simply does not “seem” legitimate
with excessive postage
that is excessively heavy for its’ size
• Contact Police
and Security x6-2121 (CNY x6-5400) and take the following precautions:
• Do not
open anything that appears “suspicious”
the letter or parcel
for Police and Security personnel to arrive
If you have opened
an item that contains any “suspicious”
• Isolate the package/letter in
a sealed bag, if possible
• Keep others away from the item
• Keep calm
• Wash your hands with soap and
• Shut off all fans, air conditioners,
heaters, etc. Do not use remote control devices that may send a radio
or electrical signal.
• Document by name, address and
contact phone number all others who were in the area of the suspected
SUSPICIOUS INDIVIDUALS OR ACTIVITIES
MGH’s size and openness makes it easier for individuals to be
in areas where they should not be, and possibly committing illegal
or unethical acts.
Here are some tips if you suspect inappropriate
• If you see someone in a restricted
area or an area that they do not belong, ask if you can help them.
• If you are uncomfortable doing
this or you suspect unusual/suspicious activity, call Police and Security
at x6-2121 (CNY x6-5400) to report as soon as possible.
• Give a full description of the
person (sex, height, weight, approximate age, race, distinguishing
features, attire). Try to keep the individual in your work area while
you call Police and Security.
• Explain to the Police and Security
dispatcher why this activity is suspicious. What did this person say
or do that made you suspicious?
If you need assistance in a hurry or are
unable to speak freely, use the “Doctor Johnson Code.”
MGH, Call x6-2121
Charlestown Navy Yard, Call x6-5400
“I need to have Dr. Johnson respond to” and give your
exact location and name.
security dispatcher will verify that this is not a page and will ask
some basic questions that will require a “yes” or “no”
answer. Security staff will be immediately dispatched to the site.
If possible, stay on the line until help arrives.
Security Systems and Technology
INTEGRATED SECURITY SYSTEM
The Systems and Technology Division is responsible
for one of the largest integrated access control systems in the United
States. It is an excellent crime prevention tool made up of hundreds
of closed circuit television cameras that are digitally recorded 24
hours a day. The system also controls over 5,000 “points”
consisting of card readers, door locks and emergency (panic) buttons.
The total system is monitored 24 hours
a day/7 days a week by members of the Police and Security department
in the Chevrette Communications Center. This allows members of the
Police and Security Department to monitor activities and to respond
immediately when required by specific events.
AND ACCESS CONTROL CARDS
Hospital policy, state law and the Joint Commission on Accreditation
of Healthcare Organizations (JCAHO) requires all employees to wear
an identification badge. In addition, wearing the identification badge
has customer service value as it relates to patients and visitors.
The system database maintains over 33,000 employee access cards/photo
The following is designed to assist you
in replacing your photo identification and/or your access control
Number – 4-3916
of Service – Monday - Thursday 7:30am-4:00pm and Friday 10:30am-4:00pm
– Wang Ambulatory Care Center
Fee – $15.00
Access Control Card
Badge – No Fee
Additional Departmental Services
Walking alone can be an uncomfortable experience and may make one
an easy target for anyone with criminal intent. Carrying pepper spray
or similar personal security devices may not be a deterrent to potential
criminals. An effective deterrent is not to be alone, especially at
night. Police and Security will provide escorts to any employee, patient
or visitor who wants an escort to the garages, lots and streets surrounding
the hospital perimeter. Escorts are always available, however, there
may be a time delay due to the ability of the Police and Security
Officer to respond immediately.
• MGH –
Navy Yard – 6-5400
The Chevrette Communication Center located in Room 011, Gray Basement
serves as the main repository for all lost items that are found on
MGH premises. Attempts are made to contact the appropriate owner and
return any identifiable item. Employees, patients and visitors are
encouraged to call x6-2121 and inquire about lost items or missing
personal effects. If an item has not been claimed in 30 days, it becomes
the property of MGH.
The Police and Security Department provides fingerprinting services
for medical and/or registration purposes. These services are rendered
by appointment, Monday through Friday. To schedule an appointment
please call x4-4337.
Employees and students who ride their bikes to work may use the MGH
Employee Bike Cage located across from the Wang Ambulatory Care Center
on Parkman Street.
MGH employees and students may obtain a
key, along with a decal to the Bike Cage for a non-refundable one
time fee of $10.00. Lockers and showers are also available for use.
Please contact the Parking and Commuter Services office located in
the Fruit Street Garage in person or at x6-8886.
We encourage employees and students to
participate in the bike to work program. It helps with our parking
program and just as important, the Bike Cage is secure and offers
protection from the New England weather.
Notary public services are provided Monday through Friday.
Those in need of this service may contact x4-4337
and schedule an appointment.
Crime Prevention Safety Tips
BASIC RULES FOR SAFETY list
• Stay alert – be aware
of your surroundings.
• Confidence – tell yourself
that you are calm. Stand tall, walk purposefully, and make quick
eye contact with the people around you.
• Trust your instincts –
if you feel uncomfortable in a place or situation (even in an elevator)
• Know your co-workers and look
out for each other.
• Ask a co-worker to watch your
desk while you’re out of the office. Let someone know where
you will be and when you will return.
• Keep your purse, wallet and other
valuables locked in a drawer or closet.
• Have a tamper proof label with
an identification number obtained through our Operation Identification
Program installed on personal items such as a radio or coffee pot.
Contact the Police and Security Crime Prevention Operation Identification
Program at x4-7833 to have the tamper proof label installed.
• Keep Police and Security emergency
numbers posted by every phone (MGH x6-2121; CNY x6-5400).
• Immediately report any broken
door locks, broken windows or poor lighting to maintenance.
• Report suspicious individuals,
activity, packages or substances immediately to Police and Security.
• Lock your doors when working evening
• Turn off all equipment when office
is closed for business.
• Plan and use the safest route
to your destination.
• Choose well-lit busy streets;
avoid passing alleys or vacant lots.
• Always walk in the street for
• Know your neighborhood; know what
businesses are open late.
• Know where the closest police
and fire stations are located.
• Carry your purse close to your
body and keep a firm grip on it.
• Walk facing traffic so you can
see approaching traffic.
• Carry your jewelry even if it’s
• Carry your wallet inside your
coat or trousers (not your rear pocket).
• Don’t overburden yourself
with packages and groceries that make it hard to react.
• Have your keys in hand as you
approach your home or car.
• If you feel uncomfortable with
someone behind you, cross the street, change directions, or head for
the nearest populated area.
• If someone is following you, go
to a store, call police, or scream.
A CAR list
• Drive with all doors locked and
windows rolled up.
• Do not pick up hitchhikers.
• If someone needs help, signal
that you will get help.
• If your car breaks down, raise
the hood, and turn on hazard lights.
• Be alert and careful in any type
of parking lot or garage.
• If you are being followed, drive
to the nearest police or fire station or populated area.
• Park in a well-lit area.
• Buddy up whenever possible.
• If you are working late and there
is no shuttle, call for an escort x6-2121.
• Always lock your car.
• If you notice any strangers, notify
• Don’t leave valuables in
• When you approach your car, have
your key ready and check the inside before entering.
AND SUBWAYS list
• Try to use well-lit and frequently
• Sit close to the bus driver or
• Don’t fall asleep. Stay
• Stand back from the platform edge.
• Avoid sitting near the exit door
– an attacker can reach in and grab a purse or jewelry.
• Stand with other people or near
the token/information booth.
• If you are verbally harassed;
attract attention by screaming or talking loudly.
• Look in the elevator before getting
on. If you’re uncomfortable take another.
• Stand near the controls. If you
are attacked, hit the alarm and as many floor buttons as possible.
TELLER MACHINE (ATM) list
• Try to avoid using an ATM alone.
• If possible, avoid using an ATM
after dark. If you must, choose one that is well lit and does not
have tall bushes nearby.
• Look around when you arrive at
the ATM. If you see anything that makes you uncomfortable or anyone
who looks suspicious, do not stop and notify the authorities.
• Have your access card and any
other documents you need ready when you approach an ATM.
• If people are using an ATM when
you arrive, avoid standing right behind them. Give them enough space
to conduct their transaction in privacy.
• Even while using the ATM, stay
alert to your surroundings.
• Protect your Personal Identification
Number (PIN). Do not enter your PIN if anyone can see the screen.
Shield your PIN from onlookers by using your body.
• When your transaction is finished,
be sure you have your card and your receipt, then leave immediately.
Avoid counting or otherwise displaying large amounts of cash.
• As you leave, keep a look out.
Be alert for anything or anyone who appears suspicious. If you think
you are being followed, go to an area with a lot of people and call
• Be aware of your environment.
Know if someone seems to be following or watching you. A thief looks
for someone unaware.
• When possible, shop with a companion.
· Do not display your money.
• Never leave a purse or wallet
unattended. Hand it to a friend if necessary.
• Whenever possible never carry
large sums of money. If you must, do not carry all of it in your wallet
• Protect your credit cards as you
• Know what credit cards you have.
• Do not carry credit cards that
you will not use.
• Keep a list of credit cards at
home in case they are stolen.
• Do not overload yourself with
• Do not leave packages or any other
valuables exposed in your vehicle. Place them in your trunk.
BIKING AND OTHER OUTDOOR ACTIVITIES list
• Choose routes in advance that
are safe and well populated.
• Vary your route and schedule.
• Avoid jogging at night.
• Consider not wearing headphones.
• Carry alarms/pepper spray if you
exercise at night.
BICYCLE SAFE list
• Always secure your bicycle when
it is unattended.
• Keep your bicycle inside your
room, basement or garage at home – not in the yard or driveway.
• Place a chain through both wheels
when locking your bicycle. If using a rack, place chain or cable through
one wheel and the frame.
• Use a high quality lock or cable.
• Know the serial number of your
bicycle and keep the sales receipt with your personal records.
• If your bike is stolen, call the
• Wear an approved helmet.
• Ride with traffic.
• Obey all traffic regulations.
• Use hand signals.
• Use headlights and red tail light
reflectors at night.
• Walk your bicycle across busy
streets, at corners, or crosswalks.
• Do not release hands from handlebars.
• Do not zigzag, race, or stunt
ride in traffic.
• Do not accept passengers.
• Do not carry large packages.
• Do not wear dark clothing at night.
• Do not tailgate.
• Do not wear earphones.
Avoid being a victim of crime while you are traveling. Be conscious
of your safety and remain alert at all times.
Before you leave
for the trip:
• Stop mail and newspaper delivery.
• Keep property maintained (grass
mowed, snow shoveled).
• Keep a few lights on an automatic
• Keep car in your driveway (rather
than garage), if possible.
• Lock all windows and doors including
the basement and garage.
• Make a record of your passport,
travelers checks and credit card numbers to give to a family member
• Check to see if your local police
department has a “verification check” program. Tell them
the dates you will be away and request they periodically check the
• Carry as little cash as possible
– use travelers checks or credit cards.
• Safeguard your plane, bus, train,
boat tickets, and/or passport.
• Carry purse close to the body
with the opening facing you.
• Keep your wallet in an inside
coat or front trouser pocket.
• Learn about your surroundings
including high crime areas.
• Be sure everyone has telephone
change, taxicab money and knows the address and telephone number where
you are staying.
• Do not leave your luggage unattended.
• Use all locking devices when in
• Put valuables in room safe (if
one exists) or hotel/motel safety deposit box.
• Always take cash, credit cards
and keys with you.
• Ensure your room number is not
given to anyone.
• Have a mental plan of emergency
exit if you need one.
• Know the location of exits, elevators
• Leave the TV or radio on in your
room when you leave so others may assume the room is occupied.
• Be especially alert in parking
lots or garages.
• Call the front desk and ask if
there is a security person on duty who could escort you in the evening
• Do not answer the door in your
room without checking the peephole and verifying your visitor’s
identity. Unless you are positive who it is, or have called the front
desk to verify, do not let anyone in.
• If you observe suspicious activity,
people, or noise, report it to security or the front desk immediately.
• Plan route carefully.
• Use updated maps and travel on
• Remove luggage and other valuables
from the vehicle when stopping overnight.
• Conceal valuables in the vehicle
at all times.
• If vehicle breaks down:
• Turn on the flashers.
• Open the hood.
• Tie a white cloth to the antenna.
• If anyone stops to help:
in your locked vehicle.
them to call police.
• Limit your carry-on baggage to
one carry-on bag and one personal item.
• Do not put film in your checked
baggage. Put all undeveloped film and cameras with film in your carry-on
• Pack shoes, boots, sneakers and
other footwear on top of other contents in your baggage.
• Avoid over packing your bag so
your articles do not spill out and your bag can be easily resealed
if it is opened for inspection.
• Avoid packing food and drink items
in checked baggage.
• Do not pack piles of books or
documents on top of each other, spread them out within your baggage.
• Do not pack or bring prohibited
items to the airport. Check with your airlines to identify prohibited
• Do not forget to place identification
tags on your baggage, including laptop computers. It is a good idea
to place an identification tag inside your baggage.
• Think carefully about the personal
items you place in your carry-on baggage. The screeners may have to
open your baggage and examine your contents.
• Consider putting personal belongings
in clear plastic bags to reduce the chance that a screener will have
to handle them.
• Wait to wrap your gifts. Be aware
that wrapped gifts may have to be opened for inspection. This applies
to both carry-on and checked baggage.
Allow Extra Time
• Increased security measures require
more time to properly screen travelers.
• Take public transportation to
the airport if possible. Parking and curbside access is likely to
be controlled and limited.
• Curbside check-in is available
on an airline-by-airline basis.
• Be prepared to display a government-issued
ID (federal, state or local) and your boarding pass at the ticket
counter and gate.
• Curbside check-in is available
on an airline-by-airline basis.
• E-ticket travelers should check
with their airline to make sure they have proper documentation. Written
confirmation may be required to pass through a security checkpoint.
• Only ticketed passengers are
allowed beyond the security checkpoints.
• Each traveler will be limited
to one carry-on bag and one personal bag. Travelers and their bags
may be subject to additional screening at the gate.
• All electric items, i.e., laptops,
cell phones, etc., are subject to additional screening.
• Limit metal objects worn on your
person or clothing.
• Remove metal objects, i.e., keys,
cell phones, change, etc., prior to passing through the metal detectors.
At All Times
• Control all bags and personal
• Do not accept any items to carry
onboard a flight from anyone unknown to you.
• Report any unattended items in
the airport or on an aircraft to the nearest airport, airline or security
Best Advice for
• Allow extra time for special
• Do not leave your car unattended
in front of the terminal.
• Keep your photo identification
• Beware of unattended packages.
• Know what you are carrying.
• Humor is not an option. (Do not
joke about having a bomb or firearm in your possession).
• Expect to have your bags searched.
• Leave your firearms and hazardous
goods at home.
What To Bring
• Dress conservatively and do not
wear expensive jewelry. Avoid the appearance of affluence.
• Always try to travel light. You
will be more likely to have a free hand. You will also be less tired
and less likely to set your luggage down, leaving it unattended.
• Carry the minimum amount of valuables
necessary for your trip and plan a place or places to conceal them.
• Pack an extra pair of glasses.
Bring them and any medicines you need in your carry-on baggage.
• Keep medicines in their original
• Bring copies of your prescriptions
and the generic names for the drugs. If a medication is unusual or
contains narcotics, carry a letter from your doctor verifying your
need to take the drug.
• Bring travelers checks and one
or two major credit cards instead of cash.
• Pack an extra set of passport
photos along with a photocopy of your passport information page to
make replacement of your passport easier in the event it is lost or
• Put your name, address, and telephone
numbers inside and outside of each piece of baggage.
• Consider getting a telephone calling
What To Leave Behind
• Do not bring anything you would
hate to lose.
• Leave a copy of your itinerary
with family or friends at home in case they need to get in contact
with you in an emergency.
• Make two photocopies of your passport
identification page, airline tickets, driver’s license and the
credit cards that you plan to bring with you. Leave one photocopy
with family or friends at home; pack the other in a place separate
from where you carry your valuables.
• Leave a copy of the serial numbers
of your traveler’s checks with a friend or relative at home.
Carry your copy with you in a separate place and, as you cash the
checks, cross them off the list.
Things To Arrange
Before You Go
• Plan to stay in larger hotels
that have more elaborate security. Safety experts recommend booking
a room from the second to seventh floors above ground level to deter
easy entrance from outside, but low enough for fire equipment to reach.
• Book non-stop flights when possible.
• Have your home affairs in order.
Leave a current will, insurance documents and power of attorney with
your family or friend.
• Make a note of the credit limit
on each credit card that you bring. In some countries, Americans have
been arrested for innocently exceeding their credit limit.
• Find out if your personal property
insurance covers you for loss or theft abroad.
• Check on whether your health insurance
covers you abroad. Even if your health insurance will reimburse for
medical care that you pay for abroad, normal health insurance does
not pay for medical evacuation from a remote area or from a country
where medical facilities are inadequate. Consider purchasing a short-term
health and emergency assistance policies designed for travelers. Also,
make sure that the plan you purchase includes medical evacuation in
the event of an accident or serious illness.
Safety On The Street
• Use the same common sense traveling
overseas that you would at home.
• Do not use short cuts, narrow
alleys or poorly lit streets. Try not to travel alone at night.
• Avoid public demonstrations and
other civil disturbances.
• Keep a low profile and avoid loud
conversations or arguments. Do not discuss travel plans or other personal
matters with strangers.
• Avoid scam artists. Beware of
strangers who approach you, offering bargains or to be your guide.
• Beware of pickpockets. They often
have an accomplice who will: jostle you, ask you for directions or
the time, or point to something spilled on your clothing, or distract
you by creating a disturbance.
• A child or even women can be a
pickpocket. Beware of groups of vagrant children who create a distraction
while picking your pocket.
• Wear the shoulder strap of your
bag across your chest and walk with the bag away from the curb.
• Try to seem purposeful when you
move about. Act as if you know where you are going.
• Know how to use a pay telephone
and have the proper change or token on hand.
• Learn a few phrases in the local
language so you can signal for help.
• Make a note of emergency telephone
numbers you may need.
• If you are confronted, do not
fight back. Give up your valuables.
• Only take taxicabs clearly identified
with official markings. Be aware of unmarked cabs.
Safety In Your Hotel
• Keep your hotel door locked at
all times. Meet visitors in the lobby.
• Do not leave money and other valuables
in your hotel room while you are out. Use the hotel safe.
• Let someone know when you expect
to return if you are out late at night.
• Do not get on an elevator if there
is a suspicious looking person inside.
• Read the fire safety instructions
in your hotel room. Be sure you know where the nearest fire exit and
alternate exits are located. Count the doors between your room and
the nearest exit.
• Well-organized, systematic robbery
of passengers on trains along popular tourist routes is a serious
problem. It is more common at night and especially on overnight trains.
• If you see your way being blocked
by a stranger and another person is close to you from behind, move
away. This can happen in the corridor of the train or on the platform
• Do not accept food or drink from
strangers. Criminals have been known to drug food or drink offered
to passengers. Criminals may also spray sleeping gas in train compartments.
• If possible, lock your compartment.
If it cannot be locked securely, take turns sleeping in shifts with
your traveling companion.
Safety When You
• When you rent a car, choose a
type that is commonly available for that location. Ask that markings
identifying it as a rental car be removed. Choose a car with universal
locks and power windows. An air conditioner allows you to drive with
your windows closed.
• Keep car doors locked at all times.
Wear seat belts.
• As much as possible, avoid driving
• Do not leave valuables in the
• Do not park your car on the street
• Never pick up hitchhikers.
• Do not get out of the car if there
are suspicious looking individuals nearby. Drive away.
Patterns Of Crime
• Carjackers and thieves operate
at gas stations, parking lots, in city traffic and along the highway.
Be suspicious of anyone who hails you or tries to get your attention
when you are in or near your car.
• Criminals use ingenious ploys.
They may pose as good Samaritans offering help for tires that are
flat or that they have made flat. They may flag down a motorist, ask
for assistance, then steal your luggage or car. Usually they work
in groups, one person carrying on the pretense while the others rob
• Other criminals get your attention
with abuse, either trying to drive you off the road, or causing an
“accident” by rear-ending you or creating a “fender
• In some urban areas, thieves do
not waste time on ploys, they simply smash car windows at traffic
lights, grab your valuables or your car and get away.
How To Handle Money Safely
• Change your traveler’s
checks only as you need them. Countersign traveler’s checks
only in front of the person who will cash them.
• Do not flash large amounts of
money when paying a bill. Make sure your credit card is returned to
you after every transaction.
• Deal only with authorized agents
when you exchange money, buy airline tickets or souvenirs.
• If your possessions are lost or
stolen, report the loss immediately to the local police. Keep a copy
of the police report for insurance claims and as an explanation of
How To Avoid Legal
• When you are in a foreign country
you are subject to its laws and its jurisdiction NOT the protection
of the US Constitution.
• You can be arrested overseas for
actions that may be either legal or considered minor infractions in
the United States.
• Some of the offenses for which
U.S. citizens have been arrested abroad are:
• The first and best protection
is to avoid travel to unsafe areas where there has been a persistent
record of terrorist attacks or kidnapping.
• Schedule direct flights if possible
and avoid stops in high-risk airports.
• Be aware of what you discuss with
strangers or what others may overhear.
• Try to minimize the time spent
in the public area of an airport, which is less protected.
• As much as possible avoid luggage
tags, clothing and behavior that may identify you as an American.
• Keep an eye out for suspicious
abandoned packages or briefcases. Report them to airport security
or other authorities and leave the area promptly.
• Avoid obvious terrorist targets
such as places where Americans and Westerners are known to congregate.
Travel To High-Risk
• Discuss with your family what
they would do in the event of an emergency. Make sure your affairs
are in order before leaving home.
• Register with the U.S. Embassy
or consulate upon arrival.
• Remain friendly but be cautious
about discussing personal matters, your itinerary or program.
• Leave no personal or business
papers in your hotel room.
• Watch for people following you
or “loiterers” observing your comings and goings.
• Keep a mental note of safe havens,
such as police stations or hospitals.
• Let someone else know what your
travel plans are. Keep them informed if you change your plans.
• Avoid predictable times and routes
of travel and report any suspicious activity to local police, and
the nearest U.S. Embassy or consulate.
• Select your own taxicabs at random.
Do not take a vehicle that is not clearly identified as a taxi. Compare
the face of the driver with the one posted on his or her license.
• If possible, travel with others.
• Refuse unexpected packages.
• Formulate a plan of action for
a bomb explosion or nearby gunfire.
• Check for loose wires or other
suspicious activity around your car.
• Be sure your vehicle is in good
operating condition in case you need to resort to high-speed or evasive
• Drive with car windows closed
in crowded streets.
• If you are ever in a situation
where somebody starts shooting, drop to the floor or get down as low
as possible. Do not move until you are sure the danger has passed.
Do not attempt to help rescuers and do not pick up a weapon. If possible,
shield yourself behind or under a solid object. If you must move,
crawl on your stomach.
• Avoid resistance and sudden or
threatening movements. Do not struggle or try to escape unless you
are certain of being successful.
• Make a concerted effort to relax.
Prepare yourself mentally, physically and emotionally for the possibility
of a long ordeal.
• Try to remain inconspicuous, avoid
direct eye contact and the appearance of observing your captors’
• Avoid alcoholic beverages. Consume
little food or drink.
• Consciously put yourself in a
mode of passive cooperation. Talk normally. Do not complain, avoid
belligerency, and comply with all orders and instructions.
• If questioned, keep your answers
short. Do not volunteer information or make unnecessary overtures.
• Do not try to be a hero and endanger
yourself and others.
• Maintain your sense of personal
dignity and gradually increase your requests for personal comforts.
Make these requests in a reasonable low-key manner.
• If you are involved in a lengthier,
drawn-out situation, try to establish a rapport with your captors,
avoiding political discussions or other confrontational subjects.
• Establish a daily program of mental
and physical activity. Do not be afraid to ask for anything you need
or want – medicines, books, pencils, and paper.
• Eat what they give you even if
it does not look or taste appetizing. A loss of appetite and weight
• Think positively. Avoid a sense
of despair. Rely on your inner resources. Remember that you are a
valuable commodity to your captors. It is important to them to keep
you alive and well.
IN YOUR HOME list
• Get to know your neighbors.
• Give an extra key to a neighbor
• Join a Neighborhood Watch group.
• Make sure every external door
has a deadbolt lock.
• Secure sliding glass doors with
commercially available locks.
• Secure basement windows.
• Do not hide keys in mailboxes,
planters, or under doormats.
• Make sure all exterior doors
are solid wood or metal.
• Install a peephole or wide-angel
viewer in entry doors.
• Check with several companies
and decide what level of security best fits your needs.
• Look for an established company
and check references before signing a contract.
• Learn how to use your system
• Do not go into your home if you
notice a screen slit, a window broken, change in lighting or a door
ajar. Call the police.
• If you are awaken at night and
think some is breaking in – call the police.
• Think carefully before you purchase
a firearm for protection. If you already own a firearm, learn how
to operate it properly.
• Keep firearms out of reach from
your children. Lock it up.
HURT TO BE A KID list
Talk to your children every day and take the time to really listen
and observe. Learn everything you can about their feelings and encourage
them to share with you. This is difficult and challenging for every
parent, especially for today’s working parents.
Choosing Child Care
• Check to make sure the program
• Find out as much as you can about
the teachers and caregivers.
• Talk with other parents who have
used the program.
• Learn about the school or center’s
• Ensure that you have the right
to drop in and visit at any time.
• Check certifications.
Talk With Your Kids
About Drugs and Alcohol
• Communicate the facts about how
drugs and alcohol harm.
• Make this dialogue an ongoing
and supportive communication process.
• Build within your children the
power “to say no.”
• Remember that you set the example.
Some Basic Tips
To Teach Kids About Violence
• Be clear about your values with
respect to violence.
• Listen and encourage expression
of worries, questions, and fears.
• Take advantage of teachable moments
when a violent scene appears in the media or when something happens
at school or within your community.
• Use role-playing to encourage
• Find out about conflict management
training for adults and children.
• Help kids get involved in helping
• Make this an ongoing dialogue.
• Set a good example.
If You Think Your
Child Has Been Abused
• Believe the child.
• Commend the child for telling
you about the experience.
• Convey your support.
• Temper your own reactions.
• Take Action!!!!
RAPE AND ASSAULT list
At least one-third of all reports of sexual assault victims know their
attacker. Usually this person was a date, steady boyfriend or casual
friend. It is hard to think of someone we know as a rapist. Acquaintance
offenders use psychological pressures, along with force. Don’t
feel guilty and don’t just try to forget about it. Nothing you
do, say, or wear gives anyone the right to assault you.
• Plan to meet at a place where
there are other people, a restaurant, a movie, or a mall.
• Plan a first date with a group
• Prepare to find your own transportation.
Carry change for a phone call to your parents, a friend, or a taxi.
• Do not get drunk or stoned.
• Let your date know your limits
in a clear and firm style.
• Do not leave with someone you
• Trust your instincts.
• Be assertive.
• Tell someone!!
According to the latest National Household Survey on Drug Abuse, an
estimated 14.5 million Americans aged 12 or older in 2000 were classified
with dependence on or an abuse of either alcohol or illicit drugs
(Epstein, 2002). Over 10.2 million were dependent on or abused alcohol
only. Another 1.9 million were dependent on or abused alcohol and
illicit drugs, while 2.4 million were dependent on or abused illicit
drugs but not alcohol. Each year drug and alcohol contributes to the
death of more than 120,000 Americans.
Tobacco is the second most popular substance
next to alcohol. The Office of Applied Studies indicates that in 2000
there were approximately 65 million people using tobacco with the
highest rate of tobacco use in the 18-25 age group. Each year tobacco
kills more people than all illicit drugs.
Persons off all ages can quickly or over
a period of time, become victims of their own negative behavior. Substance
abuse becomes substance dependence. A person’s choice of abused
substance is often determined by age, economics, social or ethnic
group, peer pressure and other personal and societal factors.
A Word For Parents
Be very frank but not accusatory in discussing suspected substance
abuse. If you are unsure as to how to do this, consult a local treatment
professional licensed by the state in which you live.
associated with substance abuse:
• Abrupt changes in work or school
attendance, quality of work, work output, grades, or discipline.
• Unusual flare-ups or outbreaks
• Withdrawal from responsibility.
• General changes in overall attitude.
• Deterioration of physical appearance
• Wearing of sunglasses at inappropriate
• Continual wearing of long sleeved
garments particularly in hot weather or reluctance to wear short sleeved
attire when appropriate.
• Association with known substance
• Unusual borrowing of money from
friends, co-workers or parents.
• Stealing small items from employer,
home, or school.
• Secretive behavior regarding
actions and possessions and poor attempts to avoid attention and suspicion
such as frequent trips to storage rooms, restroom, basement, etc.
It should be remembered that some of the
above signs of abuse might signify normal behavior variability or
health problems. Signs are not proof. Conclusions should be based
on facts – not on assumptions.
We hope this information will help you
to recognize persons abusing substances so that they can be helped.
In situations where signs and symptoms seem obvious, it is advisable
to bring your observations to the attention of an appropriate person
such as your supervisor, employee assistance, family member, school
nurse, counselor, or primary care physician.
Parking and Commuter Services Commuter Information
Fruit Street Garage
Commuter Services Office
The Parking and Commuter Service Department is committed to providing the best quality service and most up to date information on all transportation options available to MGH and Partners employees. The MGH has joined the Artery Business Committee - Transportation Management Association (ABC-TMA) to help promote wider commuter services and broaden transportation policies and benefits. The Parking and Commuter Service Department will offer employees a complete package of transportation needs for their commute to work regardless of whether they are new employees, changing jobs, or just moving to a new location. The staff at the Parking Office and the Commuter Phone Line , 617-724-6588, will assist you in planning your trip to work.
Carpools of two or more people can take advantage of the route I-93 South high occupancy vehicle (HOV) lane.
Carpools of three or more can receive preferential parking at the MGH. They also can travel in the “zipper” HOV lane on I-93 South.
Vanpools between eight and 15 people that are registered with MassRIDES can receive preferential parking at the MGH and free marketing support to advertise their vanpool.
A new MGH vanpool with five or more MGH riders can receive free parking for one year.
Vanpool riders may be eligible to receive a 10 percent discount on the personal property damage and collision portions of their personal automobile insurance when they submit an annual MassRIDES vanpool certification to their insurance agent.
Massachusetts offers free registration and license plates to all qualified vanpools.
To register with MassRIDES, visit www.commute.com.
Many MGH employees drive to work because of fears that they will be stranded at work or will be unable to respond to family emergencies. Through the Guaranteed Ride Home (GRH) program – offered by the MGH through the ABCTMA – employees in these types of situations and who have pre-registered for GRH are able to utilize free rides provided by PlanetTran, the nation’s first public livery service to utilize ultra fuel efficient hybrid vehicles exclusively. Upon registration, employees will receive an electronic voucher from PlanetTran via e-mail. When an emergency situation arises, employees can call PlanetTran at (888) 756-8876 and provide the dispatcher with the voucher number. Vouchers can be used up to six times in a six-month period. For more information or to register, visit www.abctma.com.
For those who prefer to bike to work, the bike cage is a locked facility that is located on Parkman Street in front of the ACC Parking Lot. Employees can obtain access to the bike cage by filling out a registration at the Fruit Street Garage Parking Office and paying a one-time $10.00 charge to program their employee ID badges Showers to freshen up after the ride and lockers to store your helmet and other attire in during work are also available. The showers and lockers are free, and are located in the Ruth Sleeper Hall Basement, which is also on Parkman Street. Lockers are for daily use only, and employees must provide their own lock for the lockers.
Work out to Work
"Work out to Work" is the ABC TMA's program providing incentives and safety training to employees who bike or walk to work. Participants receive a logbook to keep track of their miles each month in the program and receive prizes each month they submit their miles to the ABC TMA
Fill ’er Up
The ABC TMA provides assistance to new carpools by covering the cost of fuel for six months. Participants in the program receive a Wright Express Fuel Card, which allows them to purchase up to $35 in gas each month .
Express Yourself Subsidy
The "Express Yourself" program provides $100 per month for three months to employees currently driving alone into work, if they agree to use an MBTA Express Bus, Private Bus Carrier, or MBTA Commuter Boat.
The ABC TMA uses a computerized ridematching system to match member employees with other employees commuting into the Boston area who are interested in sharing a ride.
MGH has created a subsidized program to help the employees and staff save time and money. Benefit eligible MGH employees who work a standard twenty hours or more a week can enjoy the convenience of receiving a MBTA pass each month through payroll deduction, from their timekeeper, eliminating the wait in line at the station. This not only rewards those who already take the MBTA, but hopefully will encourage others to consider taking alternative transportation to work and leave their cars at home. The payroll deduction is reflected in the paycheck on the fourth pay period of each month. The savings advantage to MGH employees is 26% for the MBTA pass and is also taken on a pre-tax basis up to the IRS allowable limit. Available MBTA passes include SR/TAP,Bus, Subway, Combo, Combo Plus, Zones 1 - 8, and the Hingham Boat Pass. Schedule information and printable PDF copies of all schedules are available at the MBTA’s website: www.mbta.com.
2008 EMPLOYEE T-PASS PROGRAM PRICE LIST
|INNER EXPRESS BUS
|OUTER EXPRESS BUS
|*Employees must be benefit eligible and work a standard 20 hours or more per week to participate in program.
|*Eligible employees need to sign on-line through PeopleSoft Employee Self Service by the 15th of the prior month.
|*For questions or more information, please call the Commuter Services Office at 617-724-6588.
|*For information on or to register for other Commuter Service programs please visit our Transportation Management Association at http://abctma.com/
||Book of 20
|| $ 80
||M - F
|| No Charge
||5:30P-6A M-F;Weekend 5:30P-9:30A F-M
|| No Charge
|| $ 85
|| $ 100
|CURRENTLY NOT AVAILABLE
|| $ 155
|| $ 115
|Orange - Evenings
|| $ 80
||M - F
|| $ 170
|| $ 170
|Charles St Garage
|| $ 170
|Garden Garage ValueCard
|| $ 130
||M - F
|| $ 140
||M - F
|| $ 95
||M - F
|| $ 95
||M - F
Click here for an interactive calculator to compare the costs of driving to work alone versus using alternate modes of transportation such as the MBTA or a carpool.