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The Crime Prevention Guide highlights the many services and expertise the Police and Security Department provides to the MGH Community: patients, visitors, employees and Professional staff. As you read this you will find the services we provide, ways to access and utilize these services and personal security techniques designed to offer strategies to keep you safe inside and outside MGH.

We hope you will have an increased understanding of the Police and Security Department’s role as well as our commitment to increase your level of confidence in the areas of personal safety and crime prevention through our education and training programs.

Telephone Numbers   

Main Campus 617-726-2121
Charlestown Navy Yard (CNY) 617-726-5400

DIRECTOR 617-726-7979

Office Supervisor 617-724-7833
Clerical Support 617-724-3030

Assistant Director 617-724-3032
Senior Advisor/CORI Administrator 617-726-2125
Finance, Leased Parking, Valet, 617-726-7512
Parking & Outside Services Manager 617-724-3786
Security Systems Manager 617-724-5531
Special Investigations Unit Manager 617-726-1474
Risk Assessment & Quality Improvement Manager 617-724-5938

Manager 617-726-1474
Investigator 617-724-0595
Investigator 617-724-3838

Senior Project Manger 617-724-3037
Project Manager 617-724-2038
Photo Identification Badge 617-724-3916
Programmer 617-724-7336
Programmer 617-724-0531
Electrician 617-726-8663
Low Voltage Technician 617-726-8943

Satellite Operations Manager 617-724-9649
Supervisor 617-643-0769
Supervisor 617-643-0806

Ambassadorial Service 617-724-3786
Crime Prevention 617-724-3032
Fingerprinting 617-724-3031
Investigations 617-724-1474
Photography Manager 617-726-2237
Training Manager 617-724-7694
Lost and Found 617-726-2121
Security Escorts 617-726-2121
Photo ID/Access Control Card 617-724-3916
Notary Public 617-726-2125

Many of these security services are provided by each health center.
For more information call:
Charlestown HealthCare Center Security 617-724-8151
Chelsea HealthCare Center Security 617-887-4300
Revere HealthCare Center Security 781-485-6464
Mass General/North Shore Center for Outpatient Care 978-882-6444


Photo Identification Badge/Access Control Card Procedures   

Click here fill out the Request for Access to MGH Main Campus or CNY/Satellite Facilities Form online.
This is an intranet site and can be accessed by MGH users only.

M – Th. 7:30 AM – 4:00 PM / F 10:30AM – 4:00PM
PHONE: 617-724-3916

LOCATION: Bldg. 149 West Lobby
PHONE: 617-724-3031

MAILBOX: MGH Photo ID Main Campus (Main Campus) or MGH Photo ID Satellites (Satellites)
*Access Control questions should be directed to the appropriate outlook address listed above or by calling extension 4-3916 for Main Campus or for Satellite #4-3031

• The Photo ID and the Request for Electronic Access are two distinct processes.
• The time frame for obtaining an I.D. Badge is approximately six minutes.
• Groups of four or more people need to be scheduled through our office.


• New employee information is electronically passed from the Human Resource database to the Photo ID database thus requiring a new employee to simply present another form of photo identification to obtain an MGH Photo ID (New employee, includes physicians, residents, fellows and Bulfinch temporary employees)

•Physicians must register at the Physician Registry before coming to the Photo ID office and they will process the proper paperwork for any physician. They can be contacted at 6-2119.

• Grant funded employees and all other non-employees should be processed through the Human Resource non-employee process. Upon fulfilling these requirements information will be passed to the Photo ID database in the same manner as employees.

• New Hire Coordinator for MGH – 6-5141
• New Hire Coordinator for Partners – 6-9158
• The new hire's manager is responsible for completing the “Access Request Form”, available on the Police, Security and Outside Services web site, if electronic access is needed. Please read the Request for Electronic Access Process below for additional details.

• Medical Students may be processed as non-employees or may present a letter or memo on department stationary.
• The letter should also include the date the student’s term is expected to terminate if applicable.
• The document should be signed by a department head or managing coordinator.
• The coordinator should send a list of names and card access requirements five business days in advance.

• These are students that attend the Institute of Health Professions, which is a college run by MGH
• Student should present a driver’s license and class schedule
• The Manager of Operation for IHP is the contact. (phone number – 4-0463)

• Anyone employed outside MGH/Partners HealthCare System
• Need to have contractor application signed by appropriate person
• Must have a picture I.D. with them

• Issued on request with department approval

• All Volunteers need a signed application from the Volunteer office

Click here fill out the Request for Access to MGH Main Campus or CNY/Satellite Facilities Form online.
This is an intranet site and can be accessed by MGH users only.

• The manager of the employee and or new hire, is responsible for completing the “Access Request Form”,
available on the Police, Security and Outside Services web site, if electronic access is needed.
• Once the Request for Access from is submitted the Systems section of Police, Security and Outside Services will process the form. It may take up to two business days to process your request. You will receive an email from the Systems group informing you that your request has been completed
and the badge is now activated.
• If you have a new hire and you want their access badge to be active upon completion of their new on their New Employee Orientation class which ends Tuesday’s at 1:00 p.m. you must submit the form by 5:00 p.m. of the Thursday before their class

• I.D. Badges must be worn at all times for the following reasons:
• Good Customer Service (patients and visitors appreciate it)
• Hospital Policy
• JCAHO requirement
• State Law (for employees with direct patient contact)
• Important for Security Risks
• The I.D. badge contains an antenna, which will cease working if punctured or damaged. Cards are
$15.00 to replace if lost or damaged.
• Upon termination, I.D. badge must be returned to Police and Security
• Required for authorized entrance to any and all MGH Buildings and properties

The following is description of individual badges that can be obtained:
• MGH White Badge (no patient contact)
• MGH White Badge with Blue block outlining picture (patient contact)
• MGH Blue Badge – Bulfinch employee
• MGH Blue Badge with Black block outlining picture (Bulfinch employee patient contact)
• MGH Pink Badge (OB Nursing)
• MGH Green Badge - Contractor Badge (non employee)
• MGH Gray Badge – Volunteer
• PHS White Badge (no patient contact) with their logo
• PHS White Badge with blue block outlining picture (patient contact) with their logo


Emergency Resources   

The Police and Security Department provides protective services 24 hours a day/7 days a week.

For emergencies call:
· Main Campus 617-726-2121
· Charlestown Navy Yard 617-726-5400

The Doctor Johnson Code is a distress code used to request immediate assistance from the Police and Security Department without others knowing who is being called.

To activate:
• From MGH, Call 6-2121
• From Charlestown Navy Yard, Call 6-5400
• State, “I need to have Dr. Johnson respond to” and give your exact location and name.

Security dispatcher will verify that this is not a page and will ask some basic questions that will require a “yes” or “no” answer. Security staff will be immediately dispatched to the site.

If possible, stay on the line until help arrives.


Crime Prevention Services 

The Police and Security Department offers a number of services as part of its comprehensive Crime Prevention Program. We encourage all employees to utilize these services to help make the MGH community safe and secure.

Educational presentations with various security/safety related themes are offered to the public. Police and Security staff members present security lectures highlighting issues such as “How to Make Your Workplace a Safe Place,” “Management of Aggressive Behavior (MOAB),” “How to Handle Potentially Violent Situations,” “Handling Suspicious Packages or Letters,” “Workplace Violence,” “Domestic Violence” and “Security Services at MGH.” Invite a security representative to your next meeting by calling x4-7694 to discuss security services, workplace violence, domestic violence, and crime prevention methods to heighten employee awareness.

This newsletter is a department publication distributed throughout the hospital community once a month. The purpose of this newsletter is to educate and communicate security related topics specific to both MGH and the communities general interest. Comments regarding articles and recommendations for future articles are encouraged.

There are three modes of outreach training available through the Police and Security Department that we continually offer to foster a safe and secure environment for the MGH community. They include in-person, videotape, and self study curriculum with test regarding the following topics:

Annual Employee Education Narcotics Diversion
Annual POPPS Fair Child Safety/Security
Employees Role in Security CPR/First Aid
Automatic External Defibrillator Diversity
Crime Prevention Services HUGS Training
Bomb Threat Procedures Systems Training
Security for Senior Citizens Sexual Harassment Basic
HAZMAT Training Informational Security
Security Focus Groups Personal Safety
New Employee Education
Evacuation Training
Giving “Bad” News-Manager Series Workplace Violence
Critical Incident Stress Debriefings Domestic Violence

We encourage you to take advantage of the above educational programs. To request training; please call the Police and Security Department Training, Compliance and Special Projects Manager at 4-7694.

Community Policing Program provides Police and Security an opportunity to work directly with locations identified as possible high-risk areas. A Community Policing Officer acts as a liaison between the assigned area, the Police and Security Department and law enforcement agencies. Through continuous communications, proactive measures and frequent visibility, the goal of Community Policing is to reduce risk of an incident occurring while heightening the awareness in Police and Security measures and services. Ultimately, this will enable the MGH community to have a stronger ability to provide the highest quality health care without distraction from their normal health care provider responsibilities.

The security assessment or survey is a formal inspection of an office or work area that identifies potential risks for vulnerabilities, identifies strengths and weaknesses, and recommends steps that can be taken to improve security. Vulnerable or high-risk areas may include areas that handle cash, narcotics, research, or patients with specific needs such as infants. Consultations are provided to assess and recommend changes to security needs pertaining to locks, keys, alarms and access control systems.

A.L.E.R.T. (Awareness Lets Everyone Reduce Theft) Program is designed to reduce the amount of crime by identifying vulnerabilities such as unsecured offices and unsecured or unattended property. A.L.E.R.T. stickers are placed on all items or doors found unattended or unsecured during patrols as a reminder to lock up and secure items of value.

The Operation Identification Program targets marketable items (those that are most likely to be stolen) and places a tamper proof identification label on these items for deterrent and retrieval purposes. Information about the item is then placed on a statewide database for future reference. If the item is ever stolen and recovered, the item can be retrieved via its identification label. Items labeled include computers, printers, facsimile machines, radios, cameras, television sets, videocassette recorders, etc. If you are interested in participating in this program, contact Police and Security at x6-2121.

The openness of the MGH community increases the opportunity for high value equipment such as, but not limited to, computers, printers, televisions, and videocassette recorders to be illegally removed. To assist with minimizing the risk, the Police and Security Department provides locking devices to secure the equipment. If you are interested in receiving a locking device, contact Police and Security at x6-2121.

Background screening is an in-depth program developed in 1997 to screen new hire applicants who may pose an unacceptable risk to the hospital’s vulnerable population. Background screening includes employees who transfer within the Partner’s network and place the institution in compliance with all laws and regulating agencies.

Background screening has been very beneficial identifying potentially high risk hires for very sensitive positions and helping to instill a higher level of confidence for visitors and patients. It is the goal of Police and Security to balance the background screening process to protect individual rights while protecting patients, visitors and employees at Massachusetts General Hospital.


Special Investigations Unit (SIU) Services 

The concern regarding the increase in domestic violence has initiated an aggressive assistance program for victims in the MGH community. Special Investigations Unit provides the following victims assistance services:

Officers will transport and appear in any Massachusetts court with anyone requesting help in understanding the court process. This assistance prevents excess absences from the workplace due to numerous court appearances and expedites the filing of Abuse Prevention Orders (209A) or criminal charges.
Threat assessments are performed and based upon the results, a personalized security plan is developed.
Assisting victims in filing an Abuse Prevention Order (209A) or criminal charges with their local police department.
Assisting victims in participating in the “Call to Protect” program, which provides victims with a donated cell phone allowing them to have a tool to summon assistance in an emergency.
Security surveys are performed to improve security in the workplace or at home.


Workplace violence can be defined as “any behavior which creates a work environment that a reasonable person would find intimidating, threatening, violent, or abusive, regardless of whether the behavior may affect a person’s psychological or physical well being.” An important step in preventing workplace violence is to recognize the symptoms and to take the necessary action by contacting one of the following:
Your supervisor
Employee Assistance Program at ext. 6-6976
Police and Security Department at ext 6-2121.

Some common symptoms of potentially violent behavior may include a cluster of the following:
Increased use of alcohol and/or illegal drugs
Unexplained increase in absenteeism
Decrease in attention to appearance and hygiene
Outburst of anger or rage without provocation
Frequent, vague physical complaints
Noticeably unstable emotional responses
Behavior which reflects paranoia
Talking about previous violent incidents
Increased mood swings
Inappropriate comments about other employees or situations
Resistance and overreaction to changes in policies and procedures
Increased unsolicited comments about firearms, weapons, violent crimes, and empathy with individuals committing violence
Physical injuries

The Special Investigations Unit offers the following consulting services and actions for preventing and reacting to incidents of workplace violence:
Complete Risk and Threat Assessment
Awareness and Prevention Training
Background Investigations
Security Patrols
Covert Investigations
Utilization of Forensic Techniques
Liaison with Local, State and Federal Law Enforcement Agencies
Interviews of Possible Violent Persons
Information and Referral to EAP, HAVEN, Human Resources, Legal, and Social Services
Arrests for Violations of Law and Restraining Orders
Comprehensive Follow Up Investigation
Customized Home and Workplace Security Plans
School and Daycare Safety Plans
Physical Security Improvements in Workplace
Travel Advisory Information
Court Assistance

The Police and Security Department Special Investigations Unit (SIU) should be contacted to conduct investigations of domestic violence, workplace violence or crime issues. You can contact SIU at one of the following numbers:
Investigations Manager 726-1474
Investigator 724-0595
Investigator 724-3838


Suspicious packages or substances have become an increasing concern based on recent domestic and international events. If you receive a suspicious package or substance, immediately contact Police and Security at x6-2121 or at CNY x6-5400. The following is provided for your information:

Suspicious Mail Characteristics
Mail that has protruding wires, strange odors or stains
Mail that appears to contain any kind of “powder-like” substance
Mail with no return address
Oddly shaped mail or mail of an unusual size
Mail for someone who is no longer here
Mail marked “Personal” or “Confidential”
Mail addressed to a “title” not a name
Mail that simply does not “seem” legitimate
Mail with excessive postage
Mail that is excessively heavy for its’ size

Proper Response
Contact Police and Security x6-2121 (CNY x6-5400) and take the following precautions:
Do not open anything that appears “suspicious”
Isolate the letter or parcel
Wait for Police and Security personnel to arrive

If you have opened an item that contains any “suspicious” substances:
Isolate the package/letter in a sealed bag, if possible
Keep others away from the item
Keep calm
Wash your hands with soap and water immediately
Shut off all fans, air conditioners, heaters, etc. Do not use remote control devices that may send a radio or electrical signal.
Document by name, address and contact phone number all others who were in the area of the suspected material.


MGH’s size and openness makes it easier for individuals to be in areas where they should not be, and possibly committing illegal or unethical acts.

Here are some tips if you suspect inappropriate activity:
If you see someone in a restricted area or an area that they do not belong, ask if you can help them.
If you are uncomfortable doing this or you suspect unusual/suspicious activity, call Police and Security at x6-2121 (CNY x6-5400) to report as soon as possible.
Give a full description of the person (sex, height, weight, approximate age, race, distinguishing features, attire). Try to keep the individual in your work area while you call Police and Security.
Explain to the Police and Security dispatcher why this activity is suspicious. What did this person say or do that made you suspicious?

If you need assistance in a hurry or are unable to speak freely, use the “Doctor Johnson Code.”
To activate:
From MGH, Call x6-2121
From Charlestown Navy Yard, Call x6-5400
State, “I need to have Dr. Johnson respond to” and give your exact location and name.
The security dispatcher will verify that this is not a page and will ask some basic questions that will require a “yes” or “no” answer. Security staff will be immediately dispatched to the site. If possible, stay on the line until help arrives.


Security Systems and Technology  

The Systems and Technology Division is responsible for one of the largest integrated access control systems in the United States. It is an excellent crime prevention tool made up of hundreds of closed circuit television cameras that are digitally recorded 24 hours a day. The system also controls over 5,000 “points” consisting of card readers, door locks and emergency (panic) buttons.

The total system is monitored 24 hours a day/7 days a week by members of the Police and Security department in the Chevrette Communications Center. This allows members of the Police and Security Department to monitor activities and to respond immediately when required by specific events.

Hospital policy, state law and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requires all employees to wear an identification badge. In addition, wearing the identification badge has customer service value as it relates to patients and visitors. The system database maintains over 33,000 employee access cards/photo identification badges.

The following is designed to assist you in replacing your photo identification and/or your access control card.

Phone Number 4-3916
Hours of Service Monday - Thursday 7:30am-4:00pm and Friday 10:30am-4:00pm
Location Wang Ambulatory Care Center
Replacement Fee $15.00 Access Control Card
Defective Badge No Fee For Replacement


Additional Departmental Services 

Walking alone can be an uncomfortable experience and may make one an easy target for anyone with criminal intent. Carrying pepper spray or similar personal security devices may not be a deterrent to potential criminals. An effective deterrent is not to be alone, especially at night. Police and Security will provide escorts to any employee, patient or visitor who wants an escort to the garages, lots and streets surrounding the hospital perimeter. Escorts are always available, however, there may be a time delay due to the ability of the Police and Security Officer to respond immediately.

Please call:
MGH 6-2121
Charlestown Navy Yard 6-5400

The Chevrette Communication Center located in Room 011, Gray Basement serves as the main repository for all lost items that are found on MGH premises. Attempts are made to contact the appropriate owner and return any identifiable item. Employees, patients and visitors are encouraged to call x6-2121 and inquire about lost items or missing personal effects. If an item has not been claimed in 30 days, it becomes the property of MGH.

The Police and Security Department provides fingerprinting services for medical and/or registration purposes. These services are rendered by appointment, Monday through Friday. To schedule an appointment please call x4-4337.

Employees and students who ride their bikes to work may use the MGH Employee Bike Cage located across from the Wang Ambulatory Care Center on Parkman Street.

MGH employees and students may obtain a key, along with a decal to the Bike Cage for a non-refundable one time fee of $10.00. Lockers and showers are also available for use. Please contact the Parking and Commuter Services office located in the Fruit Street Garage in person or at x6-8886.

We encourage employees and students to participate in the bike to work program. It helps with our parking program and just as important, the Bike Cage is secure and offers protection from the New England weather.

Notary public services are provided Monday through Friday.

Those in need of this service may contact x4-4337 and schedule an appointment.


Crime Prevention Safety Tips  

BASIC RULES FOR SAFETY    list of tips
Stay alert – be aware of your surroundings.
Confidence – tell yourself that you are calm. Stand tall, walk purposefully, and make quick eye contact with the people around you.
Trust your instincts – if you feel uncomfortable in a place or situation (even in an elevator) leave.

OFFICE    list of tips
Know your co-workers and look out for each other.
Ask a co-worker to watch your desk while you’re out of the office. Let someone know where you will be and when you will return.
Keep your purse, wallet and other valuables locked in a drawer or closet.
Have a tamper proof label with an identification number obtained through our Operation Identification Program installed on personal items such as a radio or coffee pot. Contact the Police and Security Crime Prevention Operation Identification Program at x4-7833 to have the tamper proof label installed.
Keep Police and Security emergency numbers posted by every phone (MGH x6-2121; CNY x6-5400).
Immediately report any broken door locks, broken windows or poor lighting to maintenance.
Report suspicious individuals, activity, packages or substances immediately to Police and Security.
Lock your doors when working evening hours.
Turn off all equipment when office is closed for business.

WHEN WALKING    list of tips
Plan and use the safest route to your destination.
Choose well-lit busy streets; avoid passing alleys or vacant lots.
Always walk in the street for visibility.
Know your neighborhood; know what businesses are open late.
Know where the closest police and fire stations are located.
Carry your purse close to your body and keep a firm grip on it.
Walk facing traffic so you can see approaching traffic.
Carry your jewelry even if it’s costume jewelry.
Carry your wallet inside your coat or trousers (not your rear pocket).
Don’t overburden yourself with packages and groceries that make it hard to react.
Have your keys in hand as you approach your home or car.
If you feel uncomfortable with someone behind you, cross the street, change directions, or head for the nearest populated area.
If someone is following you, go to a store, call police, or scream.

IN A CAR    list of tips
Drive with all doors locked and windows rolled up.
Do not pick up hitchhikers.
If someone needs help, signal that you will get help.
If your car breaks down, raise the hood, and turn on hazard lights.
Be alert and careful in any type of parking lot or garage.
If you are being followed, drive to the nearest police or fire station or populated area.

PARKING-LOT SENSE    list of tips
Park in a well-lit area.
Buddy up whenever possible.
If you are working late and there is no shuttle, call for an escort x6-2121.
Always lock your car.
If you notice any strangers, notify authorities.
Don’t leave valuables in plain view.
When you approach your car, have your key ready and check the inside before entering.

BUSES AND SUBWAYS    list of tips
Try to use well-lit and frequently used stops.
Sit close to the bus driver or conductor.
Don’t fall asleep. Stay alert.
Stand back from the platform edge.
Avoid sitting near the exit door – an attacker can reach in and grab a purse or jewelry.
Stand with other people or near the token/information booth.
If you are verbally harassed; attract attention by screaming or talking loudly.

ELEVATORS    list of tips
Look in the elevator before getting on. If you’re uncomfortable take another.
Stand near the controls. If you are attacked, hit the alarm and as many floor buttons as possible.

Try to avoid using an ATM alone.
If possible, avoid using an ATM after dark. If you must, choose one that is well lit and does not have tall bushes nearby.
Look around when you arrive at the ATM. If you see anything that makes you uncomfortable or anyone who looks suspicious, do not stop and notify the authorities.
Have your access card and any other documents you need ready when you approach an ATM.
If people are using an ATM when you arrive, avoid standing right behind them. Give them enough space to conduct their transaction in privacy.
Even while using the ATM, stay alert to your surroundings.
Protect your Personal Identification Number (PIN). Do not enter your PIN if anyone can see the screen. Shield your PIN from onlookers by using your body.
When your transaction is finished, be sure you have your card and your receipt, then leave immediately. Avoid counting or otherwise displaying large amounts of cash.
As you leave, keep a look out. Be alert for anything or anyone who appears suspicious. If you think you are being followed, go to an area with a lot of people and call the police.

SHOPPING TIPS    list of tips
Be aware of your environment. Know if someone seems to be following or watching you. A thief looks for someone unaware.
When possible, shop with a companion.
· Do not display your money.
Never leave a purse or wallet unattended. Hand it to a friend if necessary.
Whenever possible never carry large sums of money. If you must, do not carry all of it in your wallet or purse.
Protect your credit cards as you would cash.
Know what credit cards you have.
Do not carry credit cards that you will not use.
Keep a list of credit cards at home in case they are stolen.
Do not overload yourself with packages.
Do not leave packages or any other valuables exposed in your vehicle. Place them in your trunk.

Choose routes in advance that are safe and well populated.
Vary your route and schedule.
Avoid jogging at night.
Consider not wearing headphones.
Carry alarms/pepper spray if you exercise at night.

BE BICYCLE SAFE    list of tips
Always secure your bicycle when it is unattended.
Keep your bicycle inside your room, basement or garage at home – not in the yard or driveway.
Place a chain through both wheels when locking your bicycle. If using a rack, place chain or cable through one wheel and the frame.
Use a high quality lock or cable.
Know the serial number of your bicycle and keep the sales receipt with your personal records.
If your bike is stolen, call the police.
Wear an approved helmet.
Ride with traffic.
Obey all traffic regulations.
Use hand signals.
Use headlights and red tail light reflectors at night.
Walk your bicycle across busy streets, at corners, or crosswalks.
Do not release hands from handlebars.
Do not zigzag, race, or stunt ride in traffic.
Do not accept passengers.
Do not carry large packages.
Do not wear dark clothing at night.
Do not tailgate.
Do not wear earphones.

TRAVEL    list of tips
Avoid being a victim of crime while you are traveling. Be conscious of your safety and remain alert at all times.

Before you leave for the trip:
Stop mail and newspaper delivery.
Keep property maintained (grass mowed, snow shoveled).
Keep a few lights on an automatic timer.
Keep car in your driveway (rather than garage), if possible.
Lock all windows and doors including the basement and garage.
Make a record of your passport, travelers checks and credit card numbers to give to a family member or friend.
Check to see if your local police department has a “verification check” program. Tell them the dates you will be away and request they periodically check the house.

Considerations during the trip:
Carry as little cash as possible – use travelers checks or credit cards.
Safeguard your plane, bus, train, boat tickets, and/or passport.
Carry purse close to the body with the opening facing you.
Keep your wallet in an inside coat or front trouser pocket.
Learn about your surroundings including high crime areas.
Be sure everyone has telephone change, taxicab money and knows the address and telephone number where you are staying.

Hotel/motel guidelines:
Do not leave your luggage unattended.
Use all locking devices when in your room.
Put valuables in room safe (if one exists) or hotel/motel safety deposit box.
Always take cash, credit cards and keys with you.
Ensure your room number is not given to anyone.
Have a mental plan of emergency exit if you need one.
Know the location of exits, elevators and phones.
Leave the TV or radio on in your room when you leave so others may assume the room is occupied.
Be especially alert in parking lots or garages.
Call the front desk and ask if there is a security person on duty who could escort you in the evening hours.
Do not answer the door in your room without checking the peephole and verifying your visitor’s identity. Unless you are positive who it is, or have called the front desk to verify, do not let anyone in.
If you observe suspicious activity, people, or noise, report it to security or the front desk immediately.

Driving Tips:
Plan route carefully.
Use updated maps and travel on main roads.
Remove luggage and other valuables from the vehicle when stopping overnight.
Conceal valuables in the vehicle at all times.
If vehicle breaks down:
Turn on the flashers.
Open the hood.
Tie a white cloth to the antenna.
If anyone stops to help:
     • Remain in your locked vehicle.
     • Ask them to call police.

AIR TRAVEL    list of tips

Plan Ahead
Limit your carry-on baggage to one carry-on bag and one personal item.
Do not put film in your checked baggage. Put all undeveloped film and cameras with film in your carry-on baggage.
Pack shoes, boots, sneakers and other footwear on top of other contents in your baggage.
Avoid over packing your bag so your articles do not spill out and your bag can be easily resealed if it is opened for inspection.
Avoid packing food and drink items in checked baggage.
Do not pack piles of books or documents on top of each other, spread them out within your baggage.
Do not pack or bring prohibited items to the airport. Check with your airlines to identify prohibited items.
Do not forget to place identification tags on your baggage, including laptop computers. It is a good idea to place an identification tag inside your baggage.
Think carefully about the personal items you place in your carry-on baggage. The screeners may have to open your baggage and examine your contents.
Consider putting personal belongings in clear plastic bags to reduce the chance that a screener will have to handle them.
Wait to wrap your gifts. Be aware that wrapped gifts may have to be opened for inspection. This applies to both carry-on and checked baggage.

Allow Extra Time
Increased security measures require more time to properly screen travelers.
Take public transportation to the airport if possible. Parking and curbside access is likely to be controlled and limited.
Curbside check-in is available on an airline-by-airline basis.

Check In
Be prepared to display a government-issued ID (federal, state or local) and your boarding pass at the ticket counter and gate.
Curbside check-in is available on an airline-by-airline basis.
E-ticket travelers should check with their airline to make sure they have proper documentation. Written confirmation may be required to pass through a security checkpoint.

Screener Checkpoints
Only ticketed passengers are allowed beyond the security checkpoints.
Each traveler will be limited to one carry-on bag and one personal bag. Travelers and their bags may be subject to additional screening at the gate.
All electric items, i.e., laptops, cell phones, etc., are subject to additional screening.
Limit metal objects worn on your person or clothing.
Remove metal objects, i.e., keys, cell phones, change, etc., prior to passing through the metal detectors.

At All Times
Control all bags and personal items.
Do not accept any items to carry onboard a flight from anyone unknown to you.
Report any unattended items in the airport or on an aircraft to the nearest airport, airline or security personnel.

Best Advice for Air Travel
Allow extra time for special circumstances.
Do not leave your car unattended in front of the terminal.
Keep your photo identification handy.
Beware of unattended packages.
Know what you are carrying.
Humor is not an option. (Do not joke about having a bomb or firearm in your possession).
Expect to have your bags searched.
Leave your firearms and hazardous goods at home.

OVERSEAS TRAVEL    list of tips

What To Bring
Dress conservatively and do not wear expensive jewelry. Avoid the appearance of affluence.
Always try to travel light. You will be more likely to have a free hand. You will also be less tired and less likely to set your luggage down, leaving it unattended.
Carry the minimum amount of valuables necessary for your trip and plan a place or places to conceal them.
Pack an extra pair of glasses. Bring them and any medicines you need in your carry-on baggage.
Keep medicines in their original labeled containers.
Bring copies of your prescriptions and the generic names for the drugs. If a medication is unusual or contains narcotics, carry a letter from your doctor verifying your need to take the drug.
Bring travelers checks and one or two major credit cards instead of cash.
Pack an extra set of passport photos along with a photocopy of your passport information page to make replacement of your passport easier in the event it is lost or stolen.
Put your name, address, and telephone numbers inside and outside of each piece of baggage.
Consider getting a telephone calling card.

What To Leave Behind
Do not bring anything you would hate to lose.
Leave a copy of your itinerary with family or friends at home in case they need to get in contact with you in an emergency.
Make two photocopies of your passport identification page, airline tickets, driver’s license and the credit cards that you plan to bring with you. Leave one photocopy with family or friends at home; pack the other in a place separate from where you carry your valuables.
Leave a copy of the serial numbers of your traveler’s checks with a friend or relative at home. Carry your copy with you in a separate place and, as you cash the checks, cross them off the list.

Things To Arrange Before You Go
Plan to stay in larger hotels that have more elaborate security. Safety experts recommend booking a room from the second to seventh floors above ground level to deter easy entrance from outside, but low enough for fire equipment to reach.
Book non-stop flights when possible.
Have your home affairs in order. Leave a current will, insurance documents and power of attorney with your family or friend.
Make a note of the credit limit on each credit card that you bring. In some countries, Americans have been arrested for innocently exceeding their credit limit.
Find out if your personal property insurance covers you for loss or theft abroad.
Check on whether your health insurance covers you abroad. Even if your health insurance will reimburse for medical care that you pay for abroad, normal health insurance does not pay for medical evacuation from a remote area or from a country where medical facilities are inadequate. Consider purchasing a short-term health and emergency assistance policies designed for travelers. Also, make sure that the plan you purchase includes medical evacuation in the event of an accident or serious illness.

Safety On The Street
Use the same common sense traveling overseas that you would at home.
Do not use short cuts, narrow alleys or poorly lit streets. Try not to travel alone at night.
Avoid public demonstrations and other civil disturbances.
Keep a low profile and avoid loud conversations or arguments. Do not discuss travel plans or other personal matters with strangers.
Avoid scam artists. Beware of strangers who approach you, offering bargains or to be your guide.
Beware of pickpockets. They often have an accomplice who will: jostle you, ask you for directions or the time, or point to something spilled on your clothing, or distract you by creating a disturbance.
A child or even women can be a pickpocket. Beware of groups of vagrant children who create a distraction while picking your pocket.
Wear the shoulder strap of your bag across your chest and walk with the bag away from the curb.
Try to seem purposeful when you move about. Act as if you know where you are going.
Know how to use a pay telephone and have the proper change or token on hand.
Learn a few phrases in the local language so you can signal for help.
Make a note of emergency telephone numbers you may need.
If you are confronted, do not fight back. Give up your valuables.
Only take taxicabs clearly identified with official markings. Be aware of unmarked cabs.

Safety In Your Hotel
Keep your hotel door locked at all times. Meet visitors in the lobby.
Do not leave money and other valuables in your hotel room while you are out. Use the hotel safe.
Let someone know when you expect to return if you are out late at night.
Do not get on an elevator if there is a suspicious looking person inside.
Read the fire safety instructions in your hotel room. Be sure you know where the nearest fire exit and alternate exits are located. Count the doors between your room and the nearest exit.

Well-organized, systematic robbery of passengers on trains along popular tourist routes is a serious problem. It is more common at night and especially on overnight trains.
If you see your way being blocked by a stranger and another person is close to you from behind, move away. This can happen in the corridor of the train or on the platform or station.
Do not accept food or drink from strangers. Criminals have been known to drug food or drink offered to passengers. Criminals may also spray sleeping gas in train compartments.
If possible, lock your compartment. If it cannot be locked securely, take turns sleeping in shifts with your traveling companion.

Safety When You Drive
When you rent a car, choose a type that is commonly available for that location. Ask that markings identifying it as a rental car be removed. Choose a car with universal locks and power windows. An air conditioner allows you to drive with your windows closed.
Keep car doors locked at all times. Wear seat belts.
As much as possible, avoid driving at night.
Do not leave valuables in the car.
Do not park your car on the street overnight.
Never pick up hitchhikers.
Do not get out of the car if there are suspicious looking individuals nearby. Drive away.

Patterns Of Crime Against Motorists
Carjackers and thieves operate at gas stations, parking lots, in city traffic and along the highway. Be suspicious of anyone who hails you or tries to get your attention when you are in or near your car.
Criminals use ingenious ploys. They may pose as good Samaritans offering help for tires that are flat or that they have made flat. They may flag down a motorist, ask for assistance, then steal your luggage or car. Usually they work in groups, one person carrying on the pretense while the others rob you.
Other criminals get your attention with abuse, either trying to drive you off the road, or causing an “accident” by rear-ending you or creating a “fender bender.”
In some urban areas, thieves do not waste time on ploys, they simply smash car windows at traffic lights, grab your valuables or your car and get away.

How To Handle Money Safely
Change your traveler’s checks only as you need them. Countersign traveler’s checks only in front of the person who will cash them.
Do not flash large amounts of money when paying a bill. Make sure your credit card is returned to you after every transaction.
Deal only with authorized agents when you exchange money, buy airline tickets or souvenirs.
If your possessions are lost or stolen, report the loss immediately to the local police. Keep a copy of the police report for insurance claims and as an explanation of your plight.

How To Avoid Legal Difficulties
When you are in a foreign country you are subject to its laws and its jurisdiction NOT the protection of the US Constitution.
You can be arrested overseas for actions that may be either legal or considered minor infractions in the United States.
Some of the offenses for which U.S. citizens have been arrested abroad are:
     • Drug violations
     • Possession of firearms
     • Photography
     • Purchasing antiques

The first and best protection is to avoid travel to unsafe areas where there has been a persistent record of terrorist attacks or kidnapping.
Schedule direct flights if possible and avoid stops in high-risk airports.
Be aware of what you discuss with strangers or what others may overhear.
Try to minimize the time spent in the public area of an airport, which is less protected.
As much as possible avoid luggage tags, clothing and behavior that may identify you as an American.
Keep an eye out for suspicious abandoned packages or briefcases. Report them to airport security or other authorities and leave the area promptly.
Avoid obvious terrorist targets such as places where Americans and Westerners are known to congregate.

Travel To High-Risk Areas
Discuss with your family what they would do in the event of an emergency. Make sure your affairs are in order before leaving home.
Register with the U.S. Embassy or consulate upon arrival.
Remain friendly but be cautious about discussing personal matters, your itinerary or program.
Leave no personal or business papers in your hotel room.
Watch for people following you or “loiterers” observing your comings and goings.
Keep a mental note of safe havens, such as police stations or hospitals.
Let someone else know what your travel plans are. Keep them informed if you change your plans.
Avoid predictable times and routes of travel and report any suspicious activity to local police, and the nearest U.S. Embassy or consulate.
Select your own taxicabs at random. Do not take a vehicle that is not clearly identified as a taxi. Compare the face of the driver with the one posted on his or her license.
If possible, travel with others.
Refuse unexpected packages.
Formulate a plan of action for a bomb explosion or nearby gunfire.
Check for loose wires or other suspicious activity around your car.
Be sure your vehicle is in good operating condition in case you need to resort to high-speed or evasive driving.
Drive with car windows closed in crowded streets.
If you are ever in a situation where somebody starts shooting, drop to the floor or get down as low as possible. Do not move until you are sure the danger has passed. Do not attempt to help rescuers and do not pick up a weapon. If possible, shield yourself behind or under a solid object. If you must move, crawl on your stomach.

Hijacking/Hostage Situations
Avoid resistance and sudden or threatening movements. Do not struggle or try to escape unless you are certain of being successful.
Make a concerted effort to relax. Prepare yourself mentally, physically and emotionally for the possibility of a long ordeal.
Try to remain inconspicuous, avoid direct eye contact and the appearance of observing your captors’ actions.
Avoid alcoholic beverages. Consume little food or drink.
Consciously put yourself in a mode of passive cooperation. Talk normally. Do not complain, avoid belligerency, and comply with all orders and instructions.
If questioned, keep your answers short. Do not volunteer information or make unnecessary overtures.
Do not try to be a hero and endanger yourself and others.
Maintain your sense of personal dignity and gradually increase your requests for personal comforts. Make these requests in a reasonable low-key manner.
If you are involved in a lengthier, drawn-out situation, try to establish a rapport with your captors, avoiding political discussions or other confrontational subjects.
Establish a daily program of mental and physical activity. Do not be afraid to ask for anything you need or want – medicines, books, pencils, and paper.
Eat what they give you even if it does not look or taste appetizing. A loss of appetite and weight is normal.
Think positively. Avoid a sense of despair. Rely on your inner resources. Remember that you are a valuable commodity to your captors. It is important to them to keep you alive and well.

INVEST IN YOUR HOME    list of tips

Get to know your neighbors.
Give an extra key to a neighbor you trust.
Join a Neighborhood Watch group.

Make sure every external door has a deadbolt lock.
Secure sliding glass doors with commercially available locks.
Secure basement windows.
Do not hide keys in mailboxes, planters, or under doormats.

Make sure all exterior doors are solid wood or metal.
Install a peephole or wide-angel viewer in entry doors.

Check with several companies and decide what level of security best fits your needs.
Look for an established company and check references before signing a contract.
Learn how to use your system properly.

Do not go into your home if you notice a screen slit, a window broken, change in lighting or a door ajar. Call the police.
If you are awaken at night and think some is breaking in – call the police.

Think carefully before you purchase a firearm for protection. If you already own a firearm, learn how to operate it properly.
Keep firearms out of reach from your children. Lock it up.

IT SHOULDN’T HURT TO BE A KID    list of tips
Talk to your children every day and take the time to really listen and observe. Learn everything you can about their feelings and encourage them to share with you. This is difficult and challenging for every parent, especially for today’s working parents.

Choosing Child Care Centers
Check to make sure the program is reputable.
Find out as much as you can about the teachers and caregivers.
Talk with other parents who have used the program.
Learn about the school or center’s hiring policies.
Ensure that you have the right to drop in and visit at any time.
Check certifications.

Talk With Your Kids About Drugs and Alcohol
Communicate the facts about how drugs and alcohol harm.
Make this dialogue an ongoing and supportive communication process.
Build within your children the power “to say no.”
Remember that you set the example.

Some Basic Tips To Teach Kids About Violence
Be clear about your values with respect to violence.
Listen and encourage expression of worries, questions, and fears.
Take advantage of teachable moments when a violent scene appears in the media or when something happens at school or within your community.
Use role-playing to encourage open discussion.
Find out about conflict management training for adults and children.
Help kids get involved in helping the community.
Make this an ongoing dialogue.
Set a good example.

If You Think Your Child Has Been Abused
Believe the child.
Commend the child for telling you about the experience.
Convey your support.
Temper your own reactions.
Take Action!!!!

At least one-third of all reports of sexual assault victims know their attacker. Usually this person was a date, steady boyfriend or casual friend. It is hard to think of someone we know as a rapist. Acquaintance offenders use psychological pressures, along with force. Don’t feel guilty and don’t just try to forget about it. Nothing you do, say, or wear gives anyone the right to assault you.
Plan to meet at a place where there are other people, a restaurant, a movie, or a mall.
Plan a first date with a group of friends.
Prepare to find your own transportation. Carry change for a phone call to your parents, a friend, or a taxi.
Do not get drunk or stoned.
Let your date know your limits in a clear and firm style.
Do not leave with someone you just met.
Trust your instincts.
Be assertive.
Tell someone!!

SUBSTANCE ABUSE    list of tips
According to the latest National Household Survey on Drug Abuse, an estimated 14.5 million Americans aged 12 or older in 2000 were classified with dependence on or an abuse of either alcohol or illicit drugs (Epstein, 2002). Over 10.2 million were dependent on or abused alcohol only. Another 1.9 million were dependent on or abused alcohol and illicit drugs, while 2.4 million were dependent on or abused illicit drugs but not alcohol. Each year drug and alcohol contributes to the death of more than 120,000 Americans.

Tobacco is the second most popular substance next to alcohol. The Office of Applied Studies indicates that in 2000 there were approximately 65 million people using tobacco with the highest rate of tobacco use in the 18-25 age group. Each year tobacco kills more people than all illicit drugs.

Persons off all ages can quickly or over a period of time, become victims of their own negative behavior. Substance abuse becomes substance dependence. A person’s choice of abused substance is often determined by age, economics, social or ethnic group, peer pressure and other personal and societal factors.

A Word For Parents
Be very frank but not accusatory in discussing suspected substance abuse. If you are unsure as to how to do this, consult a local treatment professional licensed by the state in which you live.

Behavior characteristics associated with substance abuse:
Abrupt changes in work or school attendance, quality of work, work output, grades, or discipline.
Unusual flare-ups or outbreaks of temper.
Withdrawal from responsibility.
General changes in overall attitude.
Deterioration of physical appearance and grooming.
Wearing of sunglasses at inappropriate times.
Continual wearing of long sleeved garments particularly in hot weather or reluctance to wear short sleeved attire when appropriate.
Association with known substance abusers.
Unusual borrowing of money from friends, co-workers or parents.
Stealing small items from employer, home, or school.
Secretive behavior regarding actions and possessions and poor attempts to avoid attention and suspicion such as frequent trips to storage rooms, restroom, basement, etc.

It should be remembered that some of the above signs of abuse might signify normal behavior variability or health problems. Signs are not proof. Conclusions should be based on facts – not on assumptions.

We hope this information will help you to recognize persons abusing substances so that they can be helped. In situations where signs and symptoms seem obvious, it is advisable to bring your observations to the attention of an appropriate person such as your supervisor, employee assistance, family member, school nurse, counselor, or primary care physician.


Commuter Services    

Parking and Commuter Services Commuter Information


Parking Office
Fruit Street Garage
(617) 726-8886

Commuter Services Office
Wang 232
(617) 724-6588


The Parking and Commuter Service Department is committed to providing the best quality service and most up to date information on all transportation options available to MGH and Partners employees. The MGH has joined the Artery Business Committee - Transportation Management Association (ABC-TMA) to help promote wider commuter services and broaden transportation policies and benefits. The Parking and Commuter Service Department will offer employees a complete package of transportation needs for their commute to work regardless of whether they are new employees, changing jobs, or just moving to a new location. The staff at the Parking Office and the Commuter Phone Line , 617-724-6588, will assist you in planning your trip to work.

Carpools and Vanpools

  • Carpools of two or more people can take advantage of the route I-93 South high occupancy vehicle (HOV) lane.
  • Carpools of three or more can receive preferential parking at the MGH. They also can travel in the “zipper” HOV lane on I-93 South.
  • Vanpools between eight and 15 people that are registered with MassRIDES can receive preferential parking at the MGH and free marketing support to advertise their vanpool.
  • A new MGH vanpool with five or more MGH riders can receive free parking for one year.
  • Vanpool riders may be eligible to receive a 10 percent discount on the personal property damage and collision portions of their personal automobile insurance when they submit an annual MassRIDES vanpool certification to their insurance agent.
  • Massachusetts offers free registration and license plates to all qualified vanpools.

To register with MassRIDES, visit

Guaranteed Ride Home

Many MGH employees drive to work because of fears that they will be stranded at work or will be unable to respond to family emergencies. Through the Guaranteed Ride Home (GRH) program – offered by the MGH through the ABCTMA – employees in these types of situations and who have pre-registered for GRH are able to utilize free rides provided by PlanetTran, the nation’s first public livery service to utilize ultra fuel efficient hybrid vehicles exclusively. Upon registration, employees will receive an electronic voucher from PlanetTran via e-mail. When an emergency situation arises, employees can call PlanetTran at (888) 756-8876 and provide the dispatcher with the voucher number. Vouchers can be used up to six times in a six-month period. For more information or to register, visit

Bike to Work

For those who prefer to bike to work, the bike cage is a locked facility that is located on Parkman Street in front of the ACC Parking Lot. Employees can obtain access to the bike cage by filling out a registration at the Fruit Street Garage Parking Office and paying a one-time $10.00 charge to program their employee ID badges Showers to freshen up after the ride and lockers to store your helmet and other attire in during work are also available. The showers and lockers are free, and are located in the Ruth Sleeper Hall Basement, which is also on Parkman Street. Lockers are for daily use only, and employees must provide their own lock for the lockers.

Work out to Work

"Work out to Work" is the ABC TMA's program providing incentives and safety training to employees who bike or walk to work. Participants receive a logbook to keep track of their miles each month in the program and receive prizes each month they submit their miles to the ABC TMA

Fill ’er Up

The ABC TMA provides assistance to new carpools by covering the cost of fuel for six months. Participants in the program receive a Wright Express Fuel Card, which allows them to purchase up to $35 in gas each month .

Express Yourself Subsidy

The "Express Yourself" program provides $100 per month for three months to employees currently driving alone into work, if they agree to use an MBTA Express Bus, Private Bus Carrier, or MBTA Commuter Boat.


The ABC TMA uses a computerized ridematching system to match member employees with other employees commuting into the Boston area who are interested in sharing a ride.


MGH has created a subsidized program to help the employees and staff save time and money. Benefit eligible MGH employees who work a standard twenty hours or more a week can enjoy the convenience of receiving a MBTA pass each month through payroll deduction, from their timekeeper, eliminating the wait in line at the station. This not only rewards those who already take the MBTA, but hopefully will encourage others to consider taking alternative transportation to work and leave their cars at home. The payroll deduction is reflected in the paycheck on the fourth pay period of each month. The savings advantage to MGH employees is 26% for the MBTA pass and is also taken on a pre-tax basis up to the IRS allowable limit. Available MBTA passes include SR/TAP,Bus, Subway, Combo, Combo Plus, Zones 1 - 8, and the Hingham Boat Pass. Schedule information and printable PDF copies of all schedules are available at the MBTA’s website:

SR/TAP $20.00 $14.00 $6.00 $60.00 $14.00 $0.00
BUS $40.00 $28.00 $12.00 $120.00 $28.00 $0.00
LINK $59.00 $41.00 $18.00 $180.00 $41.00 $0.00
INNER EXPRESS BUS $89.00 $62.00 $27.00 $276.00 $62.00 $0.00
OUTER EXPRESS BUS $129.00 $90.00 $39.00 $408.00 $76.00 $14.00
ZONE 1A $59.00 $41.00 $18.00 $180.00 $41.00 $0.00
ZONE 1 $135.00 $95.00 $40.00 $420.00 $75.00 $20.00
ZONE 2 $151.00 $106.00 $45.00 $468.00 $70.00 $36.00
ZONE 3 $163.00 $114.00 $49.00 $504.00 $66.00 $48.00
ZONE 4 $186.00 $130.00 $56.00 $576.00 $59.00 $71.00
ZONE 5 $210.00 $147.00 $63.00 $660.00 $52.00 $95.00
ZONE 6 $223.00 $156.00 $67.00 $696.00 $48.00 $108.00
ZONE 7 $235.00 $165.00 $70.00 $732.00 $45.00 $120.00
ZONE 8 $250.00 $175.00 $75.00 $780.00 $40.00 $135.00
BOAT $198.00 $139.00 $59.00 $612.00 $56.00 $83.00
*Employees must be benefit eligible and work a standard 20 hours or more per week to participate in program.
*Eligible employees need to sign on-line through PeopleSoft Employee Self Service by the 15th of the prior month.
*For questions or more information, please call the Commuter Services Office at 617-724-6588.
*For information on or to register for other Commuter Service programs please visit our Transportation Management Association at


Coupons Card Debit Card
Location Book of 20 Key 20 Uses Availability Enter Exit Restrictions


Front Garage-Evening     $ 80 When requested 2:30P-5:30P 6P-9:30A M - F
Front Garages-Night/Weekend   No Charge   When requested 5:30P-6A M-F;Weekend 5:30P-9:30A F-M 8P-9:30A  
Holidays   No Charge   When requested   9:30A  
CharlestownNavy Yard   $ 85 $ 100 When requested 24 hrs    
Haymarket   $ 155   Wait List 24 hrs    
Science Museum   $ 115   Wait List 6:30A 6:30A-7:30P School Vacations
Orange - Evenings $ 80   Wait List 9:30A-3:30P   M - F
Longfellow Garage   $ 170   Wait List 24 hrs    
Holiday Inn   $ 170   Wait List 24 hrs    
Charles St Garage   $ 170   Wait List 24 hrs    
Garden Garage ValueCard $ 130     Wait List 6A 6A-6P M - F
Garden Garage   $ 140   Wait List 24 hrs   M - F
Nashua St-Orange $ 95     Not Available 24 hrs   M - F
North Station $ 95     Not Available 6A-6P 6A-6P M - F


Commute Calculator

Click here for an interactive calculator to compare the costs of driving to work alone versus using alternate modes of transportation such as the MBTA or a carpool.





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