February 8, 2008
Center for Quality and Safety launches new goals

The MGH/MGPO Center for Quality and Safety (CQS) has kicked off the new year with a set of key quality and safety goals aimed at enhancing patient care and sustaining quality and safety gains made in 2007. The 2008 quality and safety goals encompass five performance areas that serve as priorities across the hospital:

  • Reduce health care-associated infections by maintaining hand hygiene gains and reducing catheter-associated bloodstream infections.
  • Reduce the rate of patient falls with injury.
  • Reduce the incidence of hospital-acquired pressure ulcers.
  • Improve select inpatient experience-related metrics such as noise complaints, staff responsiveness and clinician communication.
  • Improve the quality of handoffs through analysis, new policies, information technology and research.

"Each of these performance goals is fundamental to safe patient care and high quality health care delivery," says Gregg Meyer, MD, senior vice president of the CQS. "As the MGH moves toward greater transparency around reporting our quality outcomes and measures, it's even more important to have measurable goals and demonstrable gains. Achieving these objectives in the coming year will help bring us a step closer to our goal of leading the nation in quality and safety."

The CQS worked closely with groups across the MGH and MGPO to develop these performance goals and is continuing to bolster the hospital's quality and safety improvement infrastructure. Recently, the CQS developed an internal quality and safety dashboard and soon will launch a public website to report quality metrics. Among the CQS's other priorities are increasing the number of safety events reported in the MGH's online reporting system, demonstrating improvements resulting from these reports and partnering with the Patient Care Assessment Committee to develop a coordinated plan for departmental-level quality measurement and improvement. Currently, CQS is supporting Patient Care Services in maintaining Magnet hospital status, an honor developed by the American Nurses Credentialing Center to recognize health care organizations for nursing excellence.

For more information about the CQS, contact Akin Demehin, CQS administrative director, at ademehin@partners.org.

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