October 10, 2008
The coaching manager

In any work environment, a "coaching manager" is one who effectively nurtures and cultivates staff to develop more efficient, productive and satisfied employees. However, despite the benefits coaching can inspire, many leaders are unfamiliar with how best to model this type of behavior. On Sept. 18, MGH managers, supervisors and leaders learned the how-to's of coaching at "The Coaching Manager in Health Care: Building Engagement and Talent," the latest installment of the Service Learning Series hosted by the MGH/MGPO Service Improvement Department. James Hunt, professor at Babson College and co-author of "The Coaching Manager: Developing Top Talent in Business" and "The Coaching Organization: A Strategy for Developing Leaders," was the guest speaker.

Hunt opened the discussion by explaining some common barriers to effective coaching, including a lack of time and unfamiliarity with coaching styles. Delving into the mechanics of developmental coaching, he described a learner-focused approach toward education and change. He also described the parameters of a successful coaching model, which should clearly define successful performance, identify "coachable" employees, create moments for coaching, provide balanced feedback and allot time for follow-up. Hunt also stressed the need for managers to not only focus on the small percentage of "problem" employees, but also to make sure they devote time to the large majority of talented staff who perform their roles at a very high level. 

For more information about the Service Learning Series, contact Cindy Sprogis, senior project manager, at (617) 726-1030 or csprogis@partners.orgservice

COACHING TO SUCCESS: Hunt presented helpful information at the Sept. 18 Service Learning Series meeting.

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