July 25, 2008
Living the MGH mission: the Performance Analysis and Improvement Unit

Community service is an ideal that is realized in efforts throughout the MGH – whether it is the Center for Community Health Improvement spearheading comprehensive hospital initiatives or individual employees and departments creating their own opportunities to help meet community needs. The MGH Performance Analysis and Improvement Unit is one such group that has taken the words included in the MGH mission, "to improve the health and well-being of the diverse communities we serve," directly to heart. The team has launched what they plan to be a quarterly custom of volunteering at Rosie's Place, a local shelter serving the city's underserved and homeless women.


"We have two groups of six staff members who serve lunch at Rosie's Place, a great local organization," says Susan Zackon, RN, MSN, MBA, director of the Performance Analysis and Improvement Unit. "Staff volunteer their lunch hours to do this as a service to our neighbors. We've found this to be a very rewarding experience."

Anne Dubitzky, MGH/MGPO vice president for the unit, adds, "I am extremely proud of the staff for producing this idea and bringing it to fruition these past two quarters. It's been so great to work as a team serving the wonderful ladies at Rosie's Place."

COMING UP ROSIE'S: Rosie's Place volunteers, front row, from left, Marilyn Watkins, Zackon and Evanthia Kartsagoulis. Second row, from left, Greg Low, Dubitzky and Cassie Martin. Third row, from left, George Leehan, Sandy O'Keefe and Debbie Goodman

MGH Mission Statement
"Guided by the needs of our patients and their families, we aim to deliver the very best health care in a safe, compassionate environment; to advance that care through innovative research and education; and, to improve the health and well-being of the diverse communities we serve."

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