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Web Seminars

The Disparities Solutions Center is committed to disseminating the latest information on disparities interventions, findings from important disparities research and health policy updates regarding disparities reduction efforts. In order to disseminate this information to the broadest possible audience in a stimulating and interactive manner, the DSC will host several web seminars each year. These calls will feature informative presentations from experts in the field; context, perspectives and opinions from key healthcare stakeholders; and opportunity for discussion from all participants. You may register for an upcoming seminar, learn more about upcoming and past seminars, or view archives of recent seminars by clicking on the links below.

Upcoming Web Seminars

Please see our events page for upcoming web seminars.

Archived Web Seminars
Click on a link below to learn more about a past web seminar, view the full presentation or download the slides.

Improving Quality & Safety for Diverse Populations:An Innovative Interprofessional Curriculum
Thursday, December 12, 2013
12:00 - 1:00pm EST

Alexander Green, MD, MPH, Associate Director of the Disparities Solutions Center and Gail Gall, PhD, APRN, BC, Clinical Assistant Professor at the MGH Institute of Health Professions School of Nursing presented on the development and implementation of an innovative, interprofessional curriculum for medical and nursing students designed to:

  • Educate health professions students on working effectively with interpreters and other care team members to improve quality and safety for patients with LEP
  • Promote transformation of the healthcare system toward prioritizing the needs of culturally diverse patients with LEP
  • Contribute to the field of interprofessional education and team-based care

Download the slide deck and watch the presentation.
Complete a brief survey and receive your unique password to download the course materials. This page is compatible with Mozilla Firefox and Google Chrome browsers only (do not use Internet Explorer).

Hearing All Voices: Race, Ethnicity, Language, and the Patient Experience
Tuesday, October 22, 2013
3:00-4:00 pm EST

Click here to view a recording of the presentation

Focusing on strategies to improve quality, address disparities, and achieve equity will be essential in a time of rapid healthcare system change. In an effort to provide the latest tools and guidance on these efforts, the Health Research and Educational Trust of the American Hospital Association and the Disparities Solutions Center at Massachusetts General Hospital hosted this webinar. Measuring patient-reported outcomes is an essential component of quality assessment, yet patient experience surveys often under-represent racial, ethnic, and linguistic minorities.

This webinar highlighted:

  • What we know about the patient experience and how it leaves voices out.
  • Research, evidence and data that indicates there's variations in experience by race and ethnicity, and reflect broadly on the research.
  • Strategies that organizations can take to get at the patient experience (HCAPHS).
  • Shortcomings of the current tools.
  • Lessons learned and results from the MGH survey.
  • Key take-home points and perspectives on where this field is going.
Please click here for the slide deck to this webinar.
Please click here for the webinar's follow up Q&A.

Moderator

Joseph R. Betancourt, MD, MPH - Director, The Disparities Solutions Center at Massachusetts General Hospital, Boston, MA

Speaker

Karen Donelan, ScD, EdM, - Senior Scientist at the Mongan Institute for Health Policy. Associate, The Disparities Solutions Center at Massachusetts General Hospital, Boston, MA

Promoting Equity in Healthcare: Evaluating the Impact of the Disparities Leadership Program
Tuesday, July 23, 2013
12:30 -1:30 pm EDT

Click here to view a recording of the presentation.

The Disparities Leadership Program (DLP) is a one year executive leadership program designed to equip a cadre of leaders in healthcare with in-depth knowledge in the field of disparities, cutting-edge quality improvement strategies for identifying and addressing disparities, and leadership skills to facilitate the organizational transformation necessary to advance health care equity. With support from The Aetna Foundation, The Leadership Learning Community (LLC) conducted an external evaluation of the DLP and the program's impact on participating organizations’ efforts to address health inequities. In this webinar, Dr. Joseph Betancourt, Director of the Disparities Solutions Center, Dr. Roderick King, Senior Faculty at the Disparities Solutions Center, and Dr. Claire Reinelt, founding member and Research and Evaluation Director of LLC, will provide an overview of the DLP, present the findings of the evaluation and discuss lessons learned for the development and implementation of successful executive leadership programs focused on organizational transformation.

This evaluation was supported by The Aetna Foundation, a national foundation based in Hartford, Connecticut, that supports projects to promote wellness, health and access to high quality care for everyone. The views presented here are those of the author and not necessarily those of The Aetna Foundation, its directors, officers, or staff. The Aetna Foundation was not involved in selecting the organizations involved or in the work conducted as part of the Disparities Leadership Program evaluation.

Please click here for the slide deck for this web seminar.

Speakers

Joseph Betancourt, MD, MPH – Director, The Disparities Solutions Center at Massachusetts General Hospital, Boston, MA

Roderick King, MD, MPH – Senior Faculty, The Disparities Solutions Center at Massachusetts General Hospital, Boston, MA

Identifying and Preventing Medical Errors in Patients with Limited-English Proficiency: New Tools for the Field
Tuesday, October 16, 2012
1:00-2:30pm EDT

Click here to view a recording of the presentation.

Approximately 24 million people--8.5% of the U.S. population--are defined as having Limited English Proficiency (LEP).  Research suggests that among those who experience medical errors, LEP patients are more likely to be harmed, the harm is more likely to be serious, and the cause of harm is more frequently due to communication errors.  To date there has been no specific guidance or tools to assist healthcare organizations to prevent medical errors in patients with limited-English proficiency. With support from the Agency for Healthcare Research and Quality, a new Hospital Guide and TeamSTEPPS training tools have been developed for exactly this goal. As part of the field testing process, two organizations have implemented several key action steps from this portfolio of tools. This presentation highlighted the key aspect of the Hospital Guide and TeamSTEPPS module, as well as lessons learned to date from implementation on the frontline.

Access the new TeamSTEPPS LEP module and Hospital Guide at: http://www.ahrq.gov/legacy/teamsteppstools/lep/.

Improving Quality and the Patient Experience: Creating Culturally Competent Healthcare Organizations
Thursday, May 3, 2012
3:00-4:30pm EDT

Click here to view a recording of the presentation.

As hospitals and health systems prepare for the challenges of health care reform--including changes in payment, accountability for population health and patient experience, and a greater focus on quality--there is a clear understanding that to be successful in the future, organizations must be prepared to provide effective, patient-centered, equitable care to diverse populations. As part of a national effort to improve quality, achieve equity and eliminate disparities, leading organizations including the American Hospital Association, the American College of Healthcare Executives, the Association of American Colleges, the National Public Hospital Association and the Catholic Health Association have joined together and called hospitals across the country to take action. Cultural competence is a key focus of this initiative, as hospitals have been challenged to improve their training and capacity in this critical area. This web seminar highlighted activities being taken by healthcare leaders to assure that they are training their staff, and building the systems needed so that their organizations are culturally competent and prepare to meet the needs of diverse populations. They provided key perspectives on real-world initiatives in cultural competence, and how they are linked to quality and patient experience. 

Please click here for the slide deck for this web seminar.

Speakers

Joseph Betancourt, MD, MPH – Director, The Disparities Solutions Center at Massachusetts General Hospital, Boston, MA

Arie Nettles, PhD, NCSP, HSP – Associate Professor of Clinical Pediatrics, Monroe Carell Jr. Children’s Hospital at Vanderbilt, Nashville, TN

Kirk Dabney, MD – Clinical Director, Office of Health Equity and Inclusion; Pediatric Orthopaedic Surgeon, Nemours/Alfred I. duPont Hospital for Children, Wilmington, DE

Brenda Battle, RN, MBA – Director, Center for Diversity and Cultural Competence, Barnes Jewish Hospital, St. Louis, MO


Diabetes: Practical Approaches to Preventing Diabetes Complications in Vulnerable Populations
Thursday, March 22, 2012
3:00-4:30pm EST

Click here to view a recording of the presentation.

In an effort to disseminate the latest information on disparities interventions, findings from important disparities research, and health policy updates regarding disparities reduction efforts, the Disparities Solutions Center at MGH hosts regular web-based seminar series. The first web seminar of 2012, Diabetes: Practical Approaches to Preventing Diabetes Complications in Vulnerable Populations”, was held on Thursday, March 22, 2012. This web seminar showcased practical approaches for addressing racial/ethnic disparities in diabetes management, and innovative strategies to address and prevent diabetes complications, with a particular focus on multicultural and minority populations.

Please click here for more information on the Scripps Whittier Diabetes Institute.

Please click here for the slide deck for this web seminar.

Speakers

Joseph Betancourt, MD, MPH – Director, The Disparities Solutions Center at Massachusetts General Hospital, Boston, MA

Athena Philis-Tsimikas , MD – Corporate Vice President, Scripps Whittier Diabetes Institute, San Diego, CA

Lenny Lopez , MD, MDiv, MPH – Senior Faculty, The Disparities Solutions Center at Massachusetts General Hospital, Boston, MA

Robert Havasy, Project Specialist and Health Strategist, The Center for Connected Health at Massachusetts General Hospital, Boston, MA

 

Addressing Disparities in Hospital Readmissions: Developing Strategies for Diverse Populations
Thursday, April 28, 2011
3:00-4:30pm EST

Click here to view a recording of the presentation.

Focusing on strategies to reduce disparities in care and improving health care equity is more important for hospitals and health systems than ever before. To provide the latest information on disparities interventions and findings from important disparities research, the Health Research and Educational Trust of the American Hospital Association and the Disparities Solutions Center at Massachusetts General Hospital hosted a pair of webinars in early 2011. The second webinar entitled, Addressing Disparities in Hospital Readmissions: Developing Strategies for Diverse Populations, was held on Thursday, April 28, at 3:00 – 4:30 pm EST.

As the nation moves towards health care reform, payment reform, and accountable care organizations, preventing unnecessary readmissions will be a key focus of quality improvement and cost control. Recent research highlights that minorities are more likely to be readmitted for several conditions, including congestive heart failure, than their white counterparts. Hospitals are now devising system-wide initiatives to prevent readmissions, but a one-size-fits-all approach is unlikely to address disparities in this area. Specific strategies will be necessary to improve quality of care to diverse populations, and prevent avoidable readmission. In this DSC-AHA web seminar, we presented the latest evidence on racial/ethnic disparities in hospital readmission rates, and showcased innovative strategies to address and prevent them, with a particular focus on multicultural and minority populations.

Please click here for a slide deck of this web seminar.

Speakers

Joseph Betancourt, MD, MPH – Director, The Disparities Solutions Center at Massachusetts General Hospital, Boston, MA

Brian Jack, MD – Professor and Vice Chair, Department of Family Medicine, Boston University School of Medicine/Boston Medical Center, Boston, MA

Richard Balaban, MD – Assistant Director of Hospital Medicine, Cambridge Health Alliance; Assistant Professor of Medicine, Harvard Medical School; and BOOST Mentor, Society of Hospital Medicine, Cambridge, MA

Rohit Bhalla, MD, MPH – Chief Quality Officer, Montefiore Medical Center, Bronx, NYC

Tools for Measuring and Monitoring Equity in Quality: The Hospital Perspective
Thursday, January 27, 2011
3:00 - 4:30 pm EST

Click here to view a recording of the presentation.


Focusing on strategies to reduce disparities in care and improving health care equity is more important for hospitals and health systems than ever before. To provide the latest information on disparities interventions and findings from important disparities research, the Health Research and Educational Trust of the American Hospital Association and the Disparities Solutions Center at Massachusetts General Hospital are hosting a pair of webinars in early 2011. The first webinar was entitled, Tools for Measuring and Monitoring Equity in Quality: The Hospital Perspective.

A decision by hospitals to collect race, ethnicity and language data invites an array of new issues and choices. In this webinar, our panel of experts answered questions about moving forward with data collection and reporting quality measures by race, ethnicity and language. In particular, this discussion focused on how this is related to measuring the patient experience and satisfaction, and the use of internal and external disparities dashboards to measure and report outcomes.

Speakers:

Joseph Betancourt, MD, MPH Director, The Disparities Solutions Center at Massachusetts General Hospital, Boston, MA

James Walton, DO, MBA Vice President and Chief Health Equity Officer, Baylor Health Care System, Dallas, Texas.

Sarah Rafton, MSW - Director, Center for Diversity and Health Equity, Seattle Childrens Hospital, Seattle, WA

Susana Rinderle, MA Manager, Diversity, Equity and Inclusion, University of New Mexico Hospitals, Albuquerque, NM

The Cost of Inaction: Going Beyond the Business Case for Addressing Racial and Ethnic Disparities
Tuesday, May 11th, 2010
Time: 2:00 - 3:30pm EST
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The Law of the Land: Health Care Reform and Implications for Disparities in Health and Health Care
Thursday, April 29th, 2010
Time: 12:00 - 1:00pm EST
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Updated Health Disparities Provisions in Health Reform Bill - Chart
Updated Health Disparities Provisions - Implementation Timeline
Hospital Specific Disparities Provisions in Health Reform Bill

Addressing Disparities through HIT: Current Efforts and a Look towards the Future
Tuesday, March 30th, 2010
Time: 3:30 - 5 pm EST
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Web Seminars Funded by the Robert Wood Johnson Foundation

Improving Quality and Achieving Equity: A Guide for Hospital Leaders – Official Release and Free Web Seminar Launch
Thursday, December 18th 2008
3:00-4:00 EST
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Improving Quality and Addressing Disparities: Accreditation Standards, Market-Strategies and Levers for Action
Thursday, November 20th 2008
3:00-4:30pm EST
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Using Multi-Disciplinary Teams to Address Disparities:
Navigators, Health Coaches and Community Health Workers

Thursday, May 22nd, 2008
3:00 - 4:30pm EST
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Creating Equity Reports: A Guide for Hospitals
Thursday, April 24, 2008
3:00 - 4:30pm EST
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QI and the EMR:  Identifying and Addressing Disparities in Chronic Disease Management
Tuesday, January 22, 2008
3:00 - 4:30pm EST
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Collecting Race and Ethnicity Data is Not Enough: Measuring and Reporting Disparities
Tuesday, October 16, 2007
3:00 - 4:30pm EST
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Hospitals, Language, and Culture: A Discussion of the Joint Commission’s Survey of Culturally Competent Practices
Friday, June 29, 2007
3-4:30 PM EST

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Racial and Ethnic Disparities: Keeping Current Seminar Series

The NASI Report on Medicare and Disparities: What Can Centers for Medicare and Medicaid Services (CMS) do? - December 5, 2006
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Quality and Disparities in Health Plans: Is There a Link? - November 28, 2006
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* To download the Audio files, please right click the link and "Save Target As"

Free Web Seminar Series on Race/Ethnicity Data Collection
Funded by the Robert Wood Johnson Foundation

Getting it Right: Navigating the Complexities of Collecting Race/Ethnicity Data – October 31, 2006
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Getting Started: Building a Foundation to Address Disparities through Data Collection – October 16, 2006
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