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MGH Annual Report on Equity in Healthcare Quality (AREHQ)
The MGH Annual Report on Equity in Healthcare Quality (formerly known as the Disparities Dashboard) monitors several key components of quality by race, ethnicity, and language. It was developed in response to The IOM Report Crossing the Quality Chasm, which identifies equity – the principle that quality of care should not vary by race, ethnicity, or gender, among other characteristics – as one of six pillars of quality. Although race and ethnicity data have been collected routinely at the MGH for several years, this data was not routinely analyzed or reported prior to developing this report in 2005. The AREHQ was one of the first of its kind in the nation and is now produced annually. In addition to providing an analysis of key quality measures stratified by race, ethnicity, and language, the AREHQ identifies areas for quality improvement and reports on the progress of initiatives addressing disparities at the MGH.

AREHQ Cover 2014


Click here to download a copy of the 2014 AREHQ.

Information from the AREHQ is available publicly on the MGH Quality and Safety website.

Click on the infographic below for more information about data collection and dashboarding:

Data Collection and Dashboarding Infographic

Click on the flowchart below for our recommendations on how to begin the data collection process at your organization.

Dashboard Flow Chart

Many Disparities Leadership Program participants have had success in creating Disparities Dashboards in their organization. To learn more about the Disparities Leadership Program, please visit our DLP webpage. Below is a list of DLP Alumni who have created disparities dashboards.

  • Alameda County Medical Center (Oakland, CA)
    Annette Johnson and Benita McLarin
  • AnMed Health (Anderson, SC)
    Juana Slade and Suzanne Wilson
  • Barnes Jewish Hospital (St. Louis, MO)
    Brenda Battle and Kelly Simunovich
  • Erlanger Health System (Chattanooga, TN)
    Elizabeth Appling
  • Harbor Health Services (Dorchester, MA)
    Daniel Driscoll
  • Mount Carmel Health System (Columbus, OH)
    Jacqueline Hilton, Richard Streck, Katrina Farmer, and Aprile Burt-Harp
  • University of California, Davis Health System (Sacramento, CA)
    Sergio Aguilar-Gaxiola, Marbella Sala, and Angela Gandolfo

MGH Revere Diabetes Management Program for Cambodian Patients
Cambodian patients at the MGH Revere HealthCare Center were identified as the population facing the greatest challenges to effective diabetes control. The Disparities Solutions Center (DSC) in collaboration with the MGH Revere HealthCare Center, began a culturally competent diabetes management program for Cambodian patients in 2009, modeled after the Chelsea HealthCare Center’s successful diabetes management program. The program included two main components: 1) individual bilingual (English and Khmer) coaching using a culturally competent model of care to address patients’ needs/concerns regarding diabetes self-management; and 2) Diabetes Self Management Education, including bilingual group education sessions with discussions facilitated by the diabetes coach. In response to the direct needs of the Cambodian population, the diabetes coach also served as a patient navigator, helping patients interact with the health care system (e.g. calling pharmacy, sending appointment reminders, etc.). Over the course of the project, 55 patients participated in the program with a total of 334 sessions conducted. Program participants had a 0.88 drop in HbA1c. Project results demonstrate that culturally-tailored disease management programs are critical for improving patient care and self-management, especially for chronic diseases like diabetes. Coaching can be a successful model for motivating patients to improve self-care activities, and navigation services are particularly important for patients facing barriers associated with language ability.
Project Directors: Alexander R. Green, M.D., M.P.H. and Roger Pasinski, M.D.
Time Frame: May 2008-November 2011

MGH Chelsea Diabetes Management Program for Latino Patients
The Chelsea Diabetes Disparities Program is a quality improvement and disparities reduction intervention targeting poorly controlled diabetic patients at MGH’s Chelsea Health Care Center. The Disparities Solutions Center is actively involved in the design of this program based on a culturally competent disease management model involving both individual coaching and group visits. The Center will conduct the evaluation study to assess improvements in glucose control, reductions in disparities between Latino and non-Latino white patients, and patients’ potential barriers to achieving control of their diabetes.
Project Director: Alexander R. Green, M.D., M.P.H.
Time Frame: April 2005-April 2007

Colorectal Cancer Screening Disparities Program
The DSC has begun to work with the MGH Gastroenterology Unit, the Community Benefits Office, and MGH Chelsea HealthCare Center to develop a quality improvement/disparities reduction project to address the marked disparity found in colonoscopy screening rates, particularly striking among Latinos. Similar to the Diabetes Program, this program will focus on identifying barriers to CRC screening, and overcoming these barriers with the help of a bilingual, culturally competent patient navigator. The program will also focus on patient education, provider education, and overcoming logistical and financial barriers to colonoscopy screening.
Project Directors: Alexander R. Green, M.D., M.P.H
Time Frame: April 2006 – continuing

Mental Health Disparities Program
The Disparities Solutions Center is working with MGH Psychiatry to investigate where disparities in mental health service utilization exist throughout MGH, both through research and collaboration with participating clinics. The DSC will propose measures to increase mental health services to minority populations and seek to encourage clinicians and support staff to participate in improving care for minorities with depression.
Project Directors: Alexander R. Green, M.D., M.P.H. & Joseph R. Betancourt, M.D., M.P.H.
Time Frame: January 2007 – December 2008

Jane’s Trust
In partnership with the MGH Community Benefit Program the Center plans to pilot innovative interventions in three disease areas—diabetes, colorectal cancer, and depression in predominantly Latino and African American communities served by the MGH Chelsea Health Center and MGH Revere Health Center. Model programs will be implemented and sustained locally, and will serve as models for addressing disparities that can be replicated in other clinical settings and disseminated widely across the country.
Project Directors: Joseph R. Betancourt, M.D., M.P.H. & Alexander R. Green, M.D., M.P.H.
Time Frame:  December 2006- December 2008

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