Patient-Centered Care for Underserved Populations: Best Practices
A Case Study of Massachusetts General Hospital
Prepared for: The W.K. Kellogg Foundation
Prepared by: Larry Stepnick and Sharon Silow-Carroll
Massachusetts General Hospital (MGH) is a large, academic medical center in Boston, MA. Through clinical practices, outreach, research, recruitment, and training/education at its main campus and five community-based health centers, MGH is pursuing consumer/patient-centered care (PCC) for underserved populations in a variety of ways. This report outlines some “best practice” strategies undertaken at MGH that help achieve the core components
of PCC, and that should be considered for replication or adaptation at other health care organizations.
Aetna's Program in Health Care Disparities: The Diabetes Pilot Program
Among health plans, Aetna has distinguished itself as a national leader in the area of identifying and addressing
racial and ethnic disparities in health care. Under the leadership
of Chairman Dr. John Rowe, Aetna’s Task Force on Racial and Ethnic
Disparities in Health Care was formed in 2002 to address gaps in its
members’ access to quality care and to oversee its newly established program in Health Care Disparities.
* This case study was funded by the Robert Wood Johnson Foundation.