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PLEASE DO NOT USE PATIENT GATEWAY FOR URGENT MEDICAL ISSUES, IN THESE CASES CALL THE OFFICE TO SPEAK WITH BMG STAFF

THINGS YOU SHOULD KNOW WHEN SENDING YOUR CARE TEAM A MESSAGE VIA PATIENT GATEWAY:

  • Patient Gateway messages are excellent for routine questions or following up with your care team.
  • Depending on your message, your doctor or nurse may ask you to call them to discuss your message. Please include a number where you may be reached.
  • Just like a phone call, your email message will be reviewed by office staff first and then sent to the appropriate doctor or nurse.
  • Your messages will be responded to during regular office hours.
  • Your doctor or nurse may put copies of your email messages in your medical record, when appropriate.

TO SEND YOUR CARE TEAM A MESSAGE VIA PATIENT GATEWAY:

To send a message to your provider please CLICK HERE, log in using your username and password, select the Mail tab and Write option. Follow further instructions provided.

PLEASE NOTE: When sending a message to your nurse or dietitian please make out the attention to him/her in the subject heading.

For security and privacy reasons, you will be mailed a password, so sign up now so you will be ready to use it.

Some email systems may block notification messages sent from patientgateway@partners.org. To ensure that your email service provider recognizes and accepts messages from Patient Gateway, enter our originating email address, patientgateway@partners.org into your email address book.

Need to enroll? Just click here and select ENROLL ONLINE option. Please note, this online service is available only to Bulfinch Medical Group patients.

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