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Things you should know when requesting a prescription refill:


All prescription refills should be done by calling your local pharmacy and asking them to request a refill by fax. Our fax number is (617) 724-0802.

patient checking in at front desk with administrative secretary


Please request prescriptions online if you need a hard copy of your prescription mailed to your home.

Request a Prescription Refill

To request for a prescription online please click on the link above, log in using your username and password, and select Prescription under the Requests tab. Follow further instructions provided.

PLEASE NOTE: Some email systems may block notification messages sent from patientgateway@partners.org. To ensure that your email service provider recognizes and accepts messages from Patient Gateway, enter our originating email address, patientgateway@partners.org into your email address book.

Need to enroll? Just click here and select ENROLL ONLINE option. Please note, this online service is available only to Bulfinch Medical Group patients.

If you are unable to use the Online Request please call us at (617) 724-6610.

Did you know you can view your medication list online?


Prescription line:
To request a refill through the prescription line please leave all the information requested after each prompt. If this information is not complete there will be a delay in completing your request.

Please state clearly your:
MGH blue card #
State and spell your first and last name
Name of medications
Dosage and number of pills
Address to mail

When calling in a refill request:

  • Please unblock your phone by pressing *82 before dialing our number in case we need to return your phone call.
  • If this is a weekend please note your prescription will be completed by the end of the business day on Tuesday.
  • Please let us know if you would like this called in to your pharmacy or mailed.
  • Please specify if no substitute is wanted.

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