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PATIENT GATEWAY

Already enrolled?

To log on to Patient Gateway

Need to enroll?

To enroll on to Patient Gateway


Enrolling in Patient Gateway is quick and easy - just click the "Enroll Online" link.
All Patient Gateway services are free. We invite you to join today.

NEWSFLASH: Patient Gateway now runs on PC and Mac computers using Internet Explorer, Firefox, and Safari browsers. It is compatible with some devices, depending on the operating system.

Patient Gateway is a secure website connection to Bulfinch Medical Group providing a quick, convenient, and private way to:

  • Request appointments
  • Request insurance referrals
  • Request prescription refills
  • View most lab results
  • Send a message to your care team
  • Access your immunization information
  • Access your medication information
  • Access quality health and disease information

How to sign up:

  • At our Patient Education Center during your office visit
  • From home by logging on to www2.massgeneral.org/bmg and clicking on Patient Gateway on the homepage
  • Or call 617-643-2860

Things you should know about using Patient Gateway messaging:

  • Do not use email if you are having a medical emergency.
  • Your messages will be responded to during regular office hours.
  • Use email for routine problems or questions.
  • Do not use email if you need a reply in a very short amount of time.
  • Messages are encrypted---much more secure and private than regular email messages.
  • Just like a phone call, your email message will be reviewed by office staff first and then sent to the appropriate doctor or nurse.
  • Your doctor or nurse may put copies of your email messages in your medical record when appropriate.
  • For security and privacy reasons, you will be mailed a password, so sign up now so you will be ready to use it.

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