To view select lab results please click on the link above, log in using your username and password, and select Test Results on the homepage or Results under the Health Record tab. Follow further instructions provided.
PLEASE NOTE: Some email systems may block notification messages sent from patientgateway@partners.org. To ensure that your email service provider recognizes and accepts messages from Patient Gateway, enter our originating email address, patientgateway@partners.org into your email address book.
Need to enroll? Just click here and select ENROLL ONLINE option. Please note, this online service is available only to Bulfinch Medical Group patients.
FREQUENTLY ASKED QUESTIONS WHEN VIEWING MY LAB RESULTS:
1. How do I log onto Patient Gateway to view my test results via the BMG website?
- Go to the BMG Website
- Hit homepage and choose My Lab Results
Back to Questions
2. What results will I see on Patient Gateway?
- Most but not all routine blood tests will show up (eg- cholesterol, liver function tests, complete blood count)
Back to Questions
3. What results will I not see on Patient Gateway at this time?
- Xrays (chest xray, ultrasounds, MRI, CT scan)
- Culture results (urine, throat, stool, sputum)
- A few specialized blood tests
Back to Questions
4. When and how can I expect to hear about the results not presently seen on Patient Gateway?
- Please remember it usually takes 2 weeks for your physician to review your results and create an interpretation
- Results will be communicated to you via Patient Gateway, letter, phone or during office visit
Back to Questions
5. What does it mean when my results say “pending?"
- Pending means that the lab has received the specimen but the test has not yet been completed
- Some results may take only hours to process while others may take days or weeks to process
*Please do not contact your doctor’s office for more information about a “pending result” since they will not have any additional information. Instead, please check back later in Patient Gateway for more result information
Back to Questions
6. What does a result of “available on <date>” mean?
- This means that your results are not yet available on Patient Gateway due to Partners Healthcare Policy. This policy determines the length of time before a result is displayed into Patient Gateway (regardless of the value). Many routine tests results are available immediately and many are available after a few days
Back to Questions
7. What does a "# " next to a result mean?
- The lab has noted either a change from a previous result or a new result that is out of the reference range
Back to Questions
8. What does the reference range mean?
- This is one of many tools used to assist in the interpretation of a result of whether it is above, below or within the normal range
- The key thing to remember is that being outside one end of the reference range may mean nothing on some tests, and the significance of the test, if any, needs to be determined in the total context of each patient
- Please remember that you can look back at past results (if done in our system) to see if they have changed
Back to Questions
9. How do I know what I am seeing on the screen? What do my results mean?
- Please click the “i” icon placed before the test indicated for more general information about why this test is usually performed and what it commonly measures
*Please remember that this information is not specific to your health situation
Back to Questions
10. How will I hear from my doctor about my test results?
- Results will be communicated to you by Patient Gateway, letter, phone or during an office visit
*Please remember it usually takes 2 weeks for your physician to review your results and create an interpretation. Please allow time for this before contacting your doctor about results
Back to Questions
11. What should I do if I have questions about my results that do not alarm me?
**Please allow 2 weeks for your doctor to review the results and contact you before you call the office
After allowing time (2 weeks) we prefer you contact your doctor’s office by sending an email via Patient Gateway
Back to Questions
12. What should I do if test results alarm me?
- Please send an email right away via Patient Gateway to address your concern
- Do know that you will be contacted by phone, letter or Patient Gateway from your primary care provider explaining the results and offering recommendations
- Do know that the MGH has a mechanism for alerting your doctor that there is a critical test result in which case you will be contacted sooner rather than later
Back to Questions
13. How will I receive notification that there is a result letter on Patient Gateway?
- You will get email notification provided that you have checked off the email notification box in your Patient Gateway profile section
- You will also see new mail in the “mail center” icon when you log into Patient Gateway
back to top
|
